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MyRogers - Account access security log

jtf
I've Been Here Awhile

 

It doesn't appear that there is a way to view previous access/sessions into the My Rogers or One Number portals, much like many other accounts one may have online (microsoft, google, fb accounts - etc).
Am I not seeing it or is there not a way to see this online - ie. - which IPs/devices accessed my Rogers account and when? Is there a way to find this out with a phone call to Rogers if I suspect that someone has been in my account?

The same goes for two-factor authentication, will this ever be offered as it doesn't appear this exists yet.

5 REPLIES 5

Re: MyRogers - Account access security log

RogersPrasana
Retired Moderator
Retired Moderator

Hi @jtf

 

Thanks for posting on the Community Forums. Smiley Happy

 

If you are looking for IP/device information, that's not something that's available. However, what we can do is provide you with the last log in date and time for your MyRogers profile. We do recommend that you change your password if you feel the that your profile is being accessed without your consent.

 

@RogersPrasana

Re: MyRogers - Account access security log

jtf
I've Been Here Awhile

That's brutal, no way to view security info like that eh? 
Last login date/time means nothing. I would have been the one to last login....

Re: MyRogers - Account access security log

mashiursyed
I've Been Around

n fact I cant view my bill in my account. any tim I log with my users name and password it directs me time and again to go to rogers.com . its a cylcle thing. help to view my accounts. Mainly because the bill seems is too high

Re: MyRogers - Account access security log

@mashiursyed A warm welcome to the Rogers Community Forums! Thanks for posting your question here!

 

Having access to your MyRogers profile is important! We'd like to take a closer look at this for you to see why you're unable to view your online account.

 

Please send a private message to @CommunityHelps so we can locate your information on our file and get started.

If you aren't familiar with our private messaging system please click here:

 

 

Cheers

RogersHarry

 

 

 

 

Re: MyRogers - Account access security log

57
Resident Expert
Resident Expert

@mashiursyed wrote:  ...I cant view my bill in my account. any time I log with my users name and password it directs me time and again to go to rogers.com . 

If you're using a computer and browser, then you may wish to check out the following link with tips on things like Adblockers, pop-ups, using "incognito/private" mode, etc.

 

https://communityforums.rogers.com/t5/Internet/Unable-to-load-certain-website-s-and-or-videos/m-p/42...

 

If you're using an app, then contact Rogers as indicated in the post above.



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