08-19-2014
04:10 PM
- last edited on
03-25-2015
03:28 PM
by
RogersCassandra
I am trying to sign into My Rogers and I have entered my username and password but when I click the sign in button nothing happens. I have had both my username and my password sent to me so I know I am using the right ones. And when I click the button the screen doesn't even load. Just nothing happens. What do I do?
***Edited Labels.***
Solved! Solved! Go to Solution.
08-19-2014 04:19 PM
I figured it out. It was Google Chrome trying to fill in the form but it didn't do it right and got stuck
03-22-2015 08:54 AM
Thank you for posting this. I was having the same issue.
04-07-2015
11:13 AM
- last edited on
03-22-2018
06:18 PM
by
RogersMaude
I recently changed my # and now when I try to sign into my Rogers account, it keeps saying I have recently updated my account and keeps asking me to sign In. I try again and keep getting the same message. Please help I can't sign into the app to view my data usage.
04-07-2015
04:04 PM
- last edited on
03-22-2018
06:18 PM
by
RogersMaude
You may have to delete app and re-install it... That seems to help sometimes with issues...
However i do know i recently made changes to my account (not a phone # change) but I was getting the same prompt when trying to check my usage... however i was able to sign in still... This Prompt about recently updating my account was resolved when my new billing cyc came around...
I have a feeling your may do the same but with that said the APP might still be picking up your old # so it wouldn't hurt to delete it and add again....
04-07-2015 04:16 PM - edited 03-22-2018 06:19 PM
Good day @staceytremblett ,
Welcome to the Forums and thank you for your contribution!
I am sorry that you are having issues with the MyAccount application after you have made some changes to your phone number.
@jkroesen gave you great advice. I would recommend you to try and "Sign Out"(last option in the drop down) and then sign back in before you try and uninstall the app. Normally, this should rectify this matter. Once you reinstall it and enter your username and password, it should work like a charm.
Let us know how it goes!
RogersMaude
04-07-2015
06:39 PM
- last edited on
03-22-2018
06:19 PM
by
RogersMaude
Thank everyone! It worked! ☺
06-07-2016 09:16 AM
11-10-2016 05:31 PM
I have the same problem with using Rogers App on my iPhone 6S and it is not Google chrome, I fill in my user name and password and nothing happens. What should I do? Very frustrated!
11-10-2016
05:35 PM
- last edited on
11-10-2016
05:42 PM
by
RogersCilio
Hello @User0120
Have you tried unistalling the app and reinstall it and see?