My Rogers App Crashing

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Moderator
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Posts: 1,788

Re: My Rogers App Crashing

 

Hello, @duvy33

 

Thank you for joining and posting your concern in the Rogers Community Forums. It's certainly not a pleasant experience if the app is crashing, I appreciate trying the app reinstallation. 

 

Would you please elaborate the issue? Like at what point the app crashes? Are you running the latest version, 3.9.9? 

 

Have you tried the closing the app from running in the background and relaunching it as tried by Bruce in the post above?

 

Keep us posted. 

 

Cheers,

RogersMoin

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Posts: 1

Re: My Rogers App Crashing

hello,

I own a iphone 7 and i  am not very similar to the concept jailbreaken

but recently i jailbroke my iphone 7 and after that myrogers app is not been working!
it just stopped working. if i enter the app it automatically leads me to home menu?

have i done anything wrong?

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Posts: 1,125

Re: My Rogers App Crashing

Good morning @elvisfernandes,

 

Welcome to the Rogers Community Forums.

 

Have you tried to uninstall and reinstall the app? Are you able to log into the app at all? 

 

Anyone else in the Community ever experienced this issue?

 

 

 

 

RogersZia

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Posts: 1

Re: My Rogers App Crashing

When trying to view my bill on MyRogers app I get message that something went wrong try again later (for the past month)
I tried delete the app and it didn’t change. I’m able to log into app but not view anything else

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Posts: 922

Re: My Rogers App Crashing

Hello @user_6859,

 

Thank you for your post and welcome to the Rogers Community Forums!

 

I can understand how much of an inconvenience it is when you are unable to access your billing info via the App. =(

 

We definitely want to get this working properly for you. It sounds like there could be an issue with your My Rogers profile. Do you have any issues logging in and viewing your bill via Rogers.com from a web browser?

 

We look forward to your response!

 

RogersTony

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Re: My Rogers App Crashing

Samsung galaxy S9+ wont log into my Roger's App!

 

So I signed up for a two year contract and got the new samsung galaxy s9+, created a my Roger's account and everything. Tried logging into the app after supposedly linking it thru the browser Roger's page and for about 2-3 weeks now I still have yet to log into the app to set up my mobile payments. PLEASE SOMEONE HELP.

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Posts: 922

Re: My Rogers App Crashing

Hello @JACK25,

 

Welcome to the Rogers Community Forums! 😃

 

Thank you for your post, we can understand how frustrating it is to be unable to access an important App that helps you manage your services with us.

 

We will be more than happy to help you out here. We have received your Private Message and have since replied. Because we'll need to gain access to your profile please continue the conversation with us via Private Message. We will need to gather your info to locate your file and get started on finding a solution.

 

We look forward to your response!

 

RogersTony

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Re: My Rogers App Crashing

My Rogers app is not working

 

I push app. But app dropped.

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Posts: 1,125

Re: My Rogers App Crashing

Hello and welcome to the Community @MG89,

 

MyRogers is a great self-serve tool and I want to make sure it's back up and running for you.

 

I just have a couple of questions to identify what the issue may be:

 

  • Does the app crash as soon as you launch it?
  • Have you tried to uninstall and reinstall the app?
  • How long have you had these issues for?
  • Can you also confirm if you're on the most updated version of the app?
  • Most importantly, are you able to log into MyRogers via the browser without any issues?
  • And lastly, have you tried to access the app on more than one device?

 

Looking forward to hearing from you.

 

 

RogersZia

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Re: My Rogers App Crashing

I AM UNABLE TO ACCESS MY ROGERS APP ON MY SAMSUNG S10 FROM LAST 2 MONTHS.. TRIED DISABLING, CLEARING DATA AND CACHE AND ENABLING BACK AGAIN NUMEROUS TIMES, BUT NOTHING HELPED. LATER ON YOU GUYS WILL CHARGE IF I EXCEEDED MY DATA.. let me know how can I provide screenshots as well