12-18-2015 04:31 PM
I can finally reach Rogers Anyplace from my Android S6.
I think fixed after they reinstated my "silentbob" account here.
12-18-2015 08:52 PM
@hopetindall
You should frame it! 😄
They must be starting to get the fixes in. As of earlier today, I have been able to access my account. I tried a few different times. It was a bit glitchy at first but seems to be working better now. The message about not being to get in pops up but it bypasses it almost immediately and finally goes to my Overview page. From there I'm able to access my bill and other features. We'll see how long it lasts this time. I downloaded my bill (pdf) quickly just in case!
12-18-2015 10:33 PM
Everything is working fine but when I signed back in I had to change my login to an email address. When it asked for a username I couldn't use kirktondan, so I am now kirktondan2. I have lost access to my username, lol. Whatevs.
12-19-2015 04:25 AM
Wow Rogers
You seem to be fixing the problems.
I can now view my account usage, my bill, my account setup!
Thank you.
PHT
12-19-2015 07:49 AM
Glad to hear things are gradually getting better. I'm still in the link loop and can't see my account.
12-19-2015
08:58 AM
- last edited on
12-19-2015
09:26 AM
by
RogersSannecia
Am very frustrated with this issue when I try to link my account is comes up with
We're sorry! This account is already associated with
its been like this for over a month now dispite contacting rogers by both phone and live chat on multiple occasions
12-19-2015 10:13 AM - edited 12-29-2015 08:40 AM
Hello @GREALY
Thank you for your post and welcome to the Forums.
I can certainly understand the inconvenience of not being able to link your account.
We’d like to help in getting your issues resolved. Please send out a private message via @CommunityHelps the next time you are online and we can look into your situation further.
Looking forward to your response.
RogersSannecia
12-28-2015 08:39 AM
And the beat goes on. My linked account loop problem has now officially reached the 6 week mark. The case number was opened exactly 5 weeks ago. Ask me if I'm impressed.
12-28-2015
12:57 PM
- last edited on
12-29-2015
09:18 AM
by
RogersDarrell
12-28-2015 01:10 PM - edited 12-28-2015 01:13 PM
I'm impressed that it lets me continue to mention it, as if I have nothing else to do. In another thread (I think), I said my money was on nothing happening and that Rogers would not tell us anything either. So far, I'm on track.
I've stopped asking Community Helps about its status, as it's a complete waste of time.