Ignite tv app - Playback issue: 2111

[Debhanley2]

Please advise how to fix .. started Friday Feb 26 ... when selecting a show to watch (Jeopardy) the screen says: "We're sorry, but were unable to play this video right now. Please try a different channel or program." .... but NOTHING works at all ... I can't watch any channels or programs

***Added Labels***

[Debhanley2 · Accepted solution]

Shut down your device and restart it ... this solved my problem of the same 'playback issue 2111' !

[RogersLaura]

Hello @Debhanley2,

A warm welcome to the community and great first post! 🙂👍

We appreciate you sharing your issue with the rest of the community in case anyone else is having a similar concern. We definitely want to help you get down to the bottom of this! To begin, can you please clarify a few things for us?

- Is this issue only happening when using the app? Can you please try logging in via the Ignite TV web portal and let us know if the same issue occurs there as well? (Supported web browsers include: Google Chrome, Firefox and Microsoft Edge).

- If possible, do you have any other devices that you may test the app out on to see if you can duplicate the issue?

- If the issue is only happening on your tablet and via the app, please try uninstalling/reinstalling the Ignite TV app to see if this helps.

Note: When using the app, please be sure you are using an OS of Android 5.0 or later. Please also check for any recent device updates.

Thanks for your help in troubleshooting the issue and we look forward to your reply!

RogersLaura

[tpapatsie]

I cannot play live streaming on Rogers Ignite TV. it keeps indicating "Playback issue 2111" and at the bottom of the screen, it says "error 7". Why is this happening?

[Debhanley2 · Accepted solution]

Shut down your device and restart it ... this solved my problem of the same 'playback issue 2111' !

[gruvy]

Getting the same error on my Chromebook Playback issue :: 2111.  Multiple reboots hasn't helped, missed the hockey game because of it last night.

[user54]

Same (Chromebook, playback issue 2111, error 7). I've tried restarting the app, and my chromebook, and even uninstalling and re-installing the app. Nothing works. 

[RogersTony]

Hello, @gruvy & @user54

Welcome to the Rogers Community Forums to you both!

I can imagine how disappointing it is to be unable to playback your Ignite TV content on your Chromebook.

• Has this ever worked on your Chromebook?
• Have you tried using both the app and web browser versions of Ignite TV?

I have reviewed the Ignite TV eligibility requirements. It doesn't look like ChromeOS is a supported OS. Please see a complete list of eligibility requirements located here.

RogersTony

[gruvy]

Yes, that app had worked till last week on my Pixelbook.  There were recent OS updates so the app likely needs to be updated for compatibility.  I didn't know there was a website that it could be watched from.  I was able to connect and stream through my browser so I'm good now.   

[user54]

The app worked on my Chromebook until last Thursday when it all of a sudden gave me the 2111 error 7 message. Not sure if this is related to a ChromeOS update, or something changed on Rogers end.

I tried accessing the ignitetv.rogers.com site from Chrome, Firefox, and Opera, over the past few days (including earlier today) and the only option when I went to the site was to open the app. I uninstalled the app and can now watch live tv through Chrome.