Ignite Wifi Hub Device Not Listed Although Connected

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Posts: 2

Ignite Wifi Hub Device Not Listed Although Connected

Does anybody know why a device that is connected to your network would not show up on the list of connected devices? On the wifi hub app I've checked under "Connected Device" as well as "Not Connected Device" list and the device in question does not show up. I also checked the "Network Device List" Gateway, + Pods and it's not listed under those either.. Strange!  I also tried restarting the device as well as disconnecting and reconnecting on the network..

 

is there a hidden list that I can check?

 

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I've Been Here Awhile
Posts: 2

Re: Ignite Wifi Hub Device Not Listed Although Connected

I was able to identify the device finally. It was showing up as a mobile phone device although it's not. 🤔  Thanks for your help. 

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Re: Ignite Wifi Hub Device Not Listed Although Connected

Hello, @ricky123.

 

Welcome to Rogers Community Forums! 😀

 

Thank you for your post, a connected device not appearing in the list of connected devices is unusual. 

 

By any chance, have you recently renamed that device? Have you checked the connected list on the web version, ignitewifi.rogers.com?

 

I appreciate rebooting the device and reconnecting it to the network. Have you tried rebooting the modem yet?

 

Cheers,
RogersMoin

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I've Been Here Awhile
Posts: 2

Re: Ignite Wifi Hub Device Not Listed Although Connected

I was able to identify the device finally. It was showing up as a mobile phone device although it's not. 🤔  Thanks for your help. 

View solution in original post

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I've Been Around
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Re: Ignite Wifi Hub Device Not Listed Although Connected

Hi, I have a device that appears offline when Im connected. Not sure how to fix this.

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Re: Ignite Wifi Hub Device Not Listed Although Connected

Hey @bmacgregor!

 

Welcome to the community!

 

Can you confirm for us if the device itself is experiencing any connectivity issues? Or is the issue just that it doesn't show as online in the WiFi Hub app?

 

Thanks!

 

@RogersAndy