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Just got the delay text:
Rogers Msg: Update on case number . There's been a delay in fixing the Ignite TV problem you told us about, but our technical teams are working on it. We're sorry it's taking so long. We will provide an update as soon as we can.
Still no update, I did not even get the text message this week saying it is taking time.
Notes on my case "The ticket has been completed and investigated. They haven't detected and network or app issue at this time. They advise to further troubleshoot". Utter nonsense.
icon disappeared from my IPHONE - tried adding back and error saying device not listed
Hub appeared later on phone - reset daughters time controls and icon disappeared again
used laptop to access hub and reset daughter and controls again - she disappeared off the hub totally - her iphone still listed
added her back as household, no option for weekday and weeknight settings, only total hours a day and could not change the icon from household to hers again???? assigned her iphone to household
not sure if this will stay