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Just got the delay text:
Rogers Msg: Update on case number . There's been a delay in fixing the Ignite TV problem you told us about, but our technical teams are working on it. We're sorry it's taking so long. We will provide an update as soon as we can.
Still no update, I did not even get the text message this week saying it is taking time.
Notes on my case "The ticket has been completed and investigated. They haven't detected and network or app issue at this time. They advise to further troubleshoot". Utter nonsense.