Ignite WiFi Hub - Scheduled downtime not working

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I've Been Here Awhile
Posts: 2

Re: Ignite WiFi Hub - Scheduled downtime not working

Same issue. When is Rogers going to sort this out? I have 4 kids. Super annoying that it’s not working.
RogersCorey
Moderator
Moderator
Posts: 1,430

Re: Ignite WiFi Hub - Scheduled downtime not working

Hello Community!

 

If you're experiencing this issue and you haven't yet reached out for support, please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.

 

We would like to escalate tickets for anyone that's impacted to ensure that this is getting looked into.

 

Regards,

RogersCorey

Pieboy314
I Plan to Stick Around
Posts: 13

Re: Ignite WiFi Hub - Scheduled downtime not working

same issue here, been doing battle with this glitch for days now. (only realized that it is bigger than my account when discussing it with a co-worker this morning. Android vs iOS here as well)

 

same steps have been taken...reset modem, recreated account... no workaround found other than leaving the kids devices unassigned and giving them a wifi free-for-all

 

PM sent.

tpitman
I've Been Around
Posts: 1

Re: Ignite WiFi Hub - Scheduled downtime not working

For the past week the time has been off with Rogers.  None of my Downtime Schedules are working at the correct time.  They still shut down and come back on, but are about 4hrs off from the schedule.  NOT convenient and definitely needs to be fixed.

Jennay3
I've Been Here Awhile
Posts: 3

Re: Ignite WiFi Hub - Scheduled downtime not working

I am having difficulty sending a pm. Am I searching for the “communiyHelps” user? No one comes up when I search.
57
Resident Expert
Resident Expert
Posts: 4,015

Re: Ignite WiFi Hub - Scheduled downtime not working

Instructions on how to PM are included in the link below:

 

https://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To...

 

You need to be logged in to do so. Also, you can simply click on the @CommunityHelps hyperlink and send a PM via the red link on the right when it comes up.



RogersCorey
Moderator
Moderator
Posts: 1,430

Re: Ignite WiFi Hub - Scheduled downtime not working

Greetings @tpitman!

 

If you haven't yet spoken with our support teams to have this matter escalated, please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.

 

I would like to gather your account information and troubleshoot with you. If there's no workaround that I can find, I will escalate a ticket for you.

 

Regards,

RogersCorey

bbbreak
I've Been Here Awhile
Posts: 2

Re: Ignite WiFi Hub - Scheduled downtime not working

Since there are so many posting regarding the downtime schedule issues. Don't you think it's a problem that needs to be looked at as a whole instead of an individual account? It's obvious that there's a problem in the program that causing everyone not to be able to schedule downtime for our kids. Just issue the ticket already and have someone take a look at the issue. Come on Rogers....

Daver1969
I've Been Around
Posts: 1

Re: Ignite WiFi Hub - Scheduled downtime not working

Hi....having issues with pausing my sons IPOD touch on the Ignite WiFi App....I have the limit sets and it shows the device is paused but he's still able to use it....the downtime feature doesn't seem to work either

Elmo1973
I've Been Here Awhile
Posts: 3

Re: Ignite WiFi Hub - Scheduled downtime not working

Hello, has there been any update on these issue. before i had the ignite modem, i had this issue with the older router. the solution was to turn off IPv6. But on the ignite modem this option is now turned on and it cannot be turned off.

 

I am also having this issue and this feature is the main reason i am with Rogers, if it cannot be fixe asap i will be switching to Bell whose router is more reliable.

 

thank you,