We would like to escalate tickets for anyone that's impacted to ensure that this is getting looked into.
same issue here, been doing battle with this glitch for days now. (only realized that it is bigger than my account when discussing it with a co-worker this morning. Android vs iOS here as well)
same steps have been taken...reset modem, recreated account... no workaround found other than leaving the kids devices unassigned and giving them a wifi free-for-all
For the past week the time has been off with Rogers. None of my Downtime Schedules are working at the correct time. They still shut down and come back on, but are about 4hrs off from the schedule. NOT convenient and definitely needs to be fixed.
Instructions on how to PM are included in the link below:
You need to be logged in to do so. Also, you can simply click on the @CommunityHelps hyperlink and send a PM via the red link on the right when it comes up.
I would like to gather your account information and troubleshoot with you. If there's no workaround that I can find, I will escalate a ticket for you.
Since there are so many posting regarding the downtime schedule issues. Don't you think it's a problem that needs to be looked at as a whole instead of an individual account? It's obvious that there's a problem in the program that causing everyone not to be able to schedule downtime for our kids. Just issue the ticket already and have someone take a look at the issue. Come on Rogers....
Hi....having issues with pausing my sons IPOD touch on the Ignite WiFi App....I have the limit sets and it shows the device is paused but he's still able to use it....the downtime feature doesn't seem to work either
Hello, has there been any update on these issue. before i had the ignite modem, i had this issue with the older router. the solution was to turn off IPv6. But on the ignite modem this option is now turned on and it cannot be turned off.
I am also having this issue and this feature is the main reason i am with Rogers, if it cannot be fixe asap i will be switching to Bell whose router is more reliable.