Ignite TV not casting some channels

[shahin]

I can watch almost all channels on my cell phone and no problem casting to my chromecast, but on some channels (like TCM movies ) the casting doesn't work. I can still watch the channel on the app on my phone but when I cast it to my Chromecast. The tv switches to TCM, I see the logo, the program name and the picture first but then I get "Something went wrong, Please try again (TVAPP00101) , if I stop casting it can continue watching on my phone. 
Once again, I have had this problem with TCM for a few months while other channels (at least those that I have tried) work fine !

[RogersTony]

Hello, @shahin

Welcome to the Rogers Community Forums!

I can understand how much of a better experience it is when you can cast your app to the TV to enjoy your content on a larger screen.

It is strange that this is only happening with one channel. Have you tried any troubleshooting steps as of yet? If not, please reboot your internet modem and ensure that the Ignite TV app is up-to-date. 

• What version of the app are you currently using? 
• Is your Chromecast built into your TV or do you have a separate Chromecast device?
• Can you confirm what other channels are not able to cast?

Once we have more details we'll be better equipped to assist you. 

Are there any other users in the Community able to replicate this issue with TCM or noticed a similar error when casting other channels?

RogersTony

[BornInGalt1985]

Some channels can only be watched when you are connected to your in-home WiFi network, due to licensing restrictions. Out of this range only TV Go channels are available. Channels that I can not watch out of range include NBC, FOX, PBS, and the Weather Network.