Ignite TV app working on Mobile not WiFi

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RogersMoin
Moderator
Moderator
Posts: 1,942

Re: Ignite TV app working on Mobile not WiFi

Hello, @AnneSimcoe.

 

Thank you for joining this conversation; not able to use the Ignite TV app is quite disappointing. I appreciate your posting the error message, and thanks for trying the suggested fixes. I hope you are staying well and safe!

 

Do you use the Rogers Ignite WiFi Hub app to manage your home network? If yes, can you check if the Protected Browsing feature turned On? If it is On, please toggle it Off and then try accessing the Ignite TV app. 

 

Please keep us posted. 

 

Cheers,
RogersMoin

AnneSimcoe
I Plan to Stick Around
Posts: 12

Re: Ignite TV app working on Mobile not WiFi

Thank you very much. That worked!!!
Tbellissimo78
I've Been Around
Posts: 1

Re: Ignite TV app working on Mobile not WiFi

Hello my ignite app on my iPhone is not working so I cannot view live tv from my phone
RogersTony
Moderator
Moderator
Posts: 1,179

Re: Ignite TV app working on Mobile not WiFi

Hello, @Tbellissimo78

 

Welcome to the Rogers Community Forums!

 

Thanks so much for posting your concern in the community. I know how important it is to have the Ignite TV app working to be able to view your TV service while on-the-go. 

 

  • What do you notice is happening when you try to use the app? Do you get any error messages?
  • Are you able to login to the app or do you get an invalid username/password error?
  • Have you tried any troubleshooting steps like uninstalling and reinstalling the app?
  • Are there any other devices affected other than the iPhone?
  • Are you able to login to www.ignitetv.rogers.com from a web browser?

Once we have a bit more information we'll be better equipped to assist you.

 

We look forward to your response.

 

RogersTony

jeffhs
I've Been Around
Posts: 1

Re: Ignite TV app working on Mobile not WiFi

I’m getting error messages tvapp-00481 or to app-00271 when trying to play a movie or show.

 

RogersLaura
Moderator
Moderator
Posts: 769

Re: Ignite TV app working on Mobile not WiFi

Hello @jeffhs and a very happy new year to you!

 

Thanks for posting your concern here in the forums! So sorry to hear about the trouble you've been experiencing with the app. I can't say that those particular error codes are familiar to me but perhaps you can answer a few questions for us so we can help get to the bottom of it! 🙂

 

  • Have you tried any troubleshooting steps like uninstalling and reinstalling the app?
  • Are you experiencing this same issue across multiple devices and/or on the website?

We look forward to your response!


RogersLaura