Ignite TV app working on Mobile not WiFi

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I've Been Here Awhile
Posts: 4

Ignite TV app working on Mobile not WiFi

This app does not work when connected to my home wifi. When I connect to my mobile data it seems to work fine but why would I want to download/watch shows when only on my mobile data. On my laptop when I connect via the Rogers Ignite weblink it works! All the problems seem to be through the mobile app both android/apple. Other people that reviewed seem to have the same problem.

 

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I've Been Here Awhile
Posts: 4

Re: Ignite TV app working on Mobile not WiFi

I was connected to my own router and it didn't work however now I switch back and forth between my router and the Rogers router wifi and it works now!

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Moderator
Moderator
Posts: 389

Re: Ignite TV app working on Mobile not WiFi

Hey @shaunb416!

 

Welcome to the community!

 

Sorry to hear you're having issues with the Ignite TV app on WiFi! I appreciate your providing the details regarding it that you have. We'll do what we can to get to the bottom of this. Can you confirm for me which device(s) and their OS versions are experiencing the issue? Can you also confirm for us what error message you're receiving when you try to log in on WiFi? Perhaps a screenshot of it?

 

Thanks!

 

@RogersAndy

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I've Been Here Awhile
Posts: 4

Re: Ignite TV app working on Mobile not WiFi

Hello

 

Here is a link to screenshots. (link removed for privacy)

 

Thanks

Shaun

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Moderator
Moderator
Posts: 1,256

Re: Ignite TV app working on Mobile not WiFi

Thanks, @shaunb416!

 

Now that we have you in private, we'll continue our troubleshooting and escalation process there. 🙂

 

Regards,

RogersCorey

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I've Been Here Awhile
Posts: 4

Re: Ignite TV app working on Mobile not WiFi

I was connected to my own router and it didn't work however now I switch back and forth between my router and the Rogers router wifi and it works now!

View solution in original post

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I've Been Here Awhile
Posts: 2

Re: Ignite TV app working on Mobile not WiFi

I have the same problem. Works on mobile. Not on Wifi.

Your response and possible fix does not show in this thread.

Can you please let me know the fix?

Thank you.

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I've Been Here Awhile
Posts: 4

Re: Ignite TV app working on Mobile not WiFi

You have to connect to the Rogers wifi to use the ignite app on your cell.
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Resident Expert
Resident Expert
Posts: 1,020

Re: Ignite TV app working on Mobile not WiFi

@edge905  Welcome to the Rogers Community!

 

The Ignite TV app works fine for me on my iPhone over Wi-Fi.  In fact, I usually disable cellular data in the app's settings.

 

What kind of mobile device are you using?  iOS or Android?



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I've Been Here Awhile
Posts: 2

Re: Ignite TV app working on Mobile not WiFi

i think that's the issue. i'm currently connected through my router.

thanks.

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I Plan to Stick Around
Posts: 12

Re: Ignite TV app working on Mobile not WiFi

I have the same issue.  I am using a Pixel 2 XL with Android version 10, security update May 5, 2020.  The phone is connected to my Rogers Ignite modem.  Even though I am connected, I get a this error message when I try to use the Ignite TV App:  "Network Error:  Please check that your router or access point is connected to the internet and try again."  I have tried all the suggestions in this forum, including uninstalling and re-installing the app and restarting my phone.  Please advise.