Hello again, @alijaffer
Thanks so much for providing us with that info!
There aren't any specific ports that need to be open for the Mobile App to work. If you have not already, please completely uninstall and then reinstall the App on your devices. This will ensure any cached App data is cleared as well as ensuring you have the latest version downloaded.
Please confirm if you have tested the connection on your mobile devices using both Wi-Fi and Cellular Data. Does the same "Not connected to the internet" error occur on both connections? If the same error is occurring please provide us with the OS you are running on both devices as well as the App Version so we can review.
We look forward to your response!
Hello again, @alijaffer
It sounds like the issue is specific to your Wi-Fi connection.
We'd like to run some tests on your equipment and see if we can determine if there is an issue with the settings that are causing the Apps to display this error message only when connected to Wi-Fi.
Welcome to the Community. Where the issue seems to have popped up out of nowhere and was working before, I can understand your frustration. We can certainly give you a hand in hunting down what the issue is.
Has anyone solved this issue. My problem started around the same time as everyone else. I have an iPhone 8 and XPlus, 2 iPads and a Samsung 9 that stopped working like everyone else. I receive the same message and have opened 3 tickets with Rogers, spent at least 3 hours chatting with the technicians to get fixed. They finally suggested I go to the Rogers store to see if they can help me. I will try but am struggling to understand how the technicians cant help but a sales person will.
The interesting revelation from yesterdays chat is that the Ignite app does not show up under "location services", don't know if this is the issue but the techs believe it is.
The My Rogers and Rogers Wifi apps work and this is the only one that seems to have an issue. Rogers should get serious about resolving this issue as there seems to be a number of people reporting it and who knows how many that don't and just believe it is bad service by Rogers.
In the post 44 above, @alijafer was able to resolve the issue by adding back Rogers DNS.
To better understand the problem, please answer the following:
We look forward to seeing the resolution at the earliest.
I did not understand the DNS issue was applicable in this situation. However after further debugging in this case it believe it may be the issue. I turned off the wifi on my Apple and Sumsung phones and the Apps work. It leads me to believe it is the Wifi network in the house. What's really strange is Ignite service works on my laptop which is connected to the wifi.
Here is my network config: I have a Rogers Ignite Modem (Wifi off), connected to my Linksys EA9500 router (wifi on). The Linksys has better wifi signal than the Ignite modem so I use it. I'm not very strong on networking so how do I check my DNS and how do I determine if the DNS is not being inherited by the Linksys router. I would love to solve this problem quickly.