Ignite TV App - Not Connected to the Internet error

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I Plan to Stick Around
Posts: 8

Re: Ignite TV App - Not Connected to the Internet error

No, I need the 2.4 name to stay the same otherwise I need to reconfigure my whole network.
Resident Expert
Resident Expert
Posts: 2,818

Re: Ignite TV App - Not Connected to the Internet error

Can you change the 5 name to the 2.4 temporarily?



I've Been Here Awhile
Posts: 2

Re: Ignite TV App - Not Connected to the Internet error

Any resolution to this issue. I have been using ignite app since last year with no issues. A few weeks ago, i started getting the same not connected error when i am on my home wifi. When i switch to cell data it works. It's not my wifi because i can still browse, use netflix and cravetv apps. I tried clear cache and data. Uninstall and reinstall app, still doesn't work. I am using samsung galaxy prime. The weird part is when i click on the get started button after reinstall of app, it takes me to rogers.com. i sign in with user info then takes me back to the app and says i am not connected.
I Plan to Stick Around
Posts: 16

Re: Ignite TV App - Not Connected to the Internet error

Yes. That's the problem. Used to work. No more. So not resolved.
Moderator
Moderator
Posts: 824

Re: Ignite TV App - Not Connected to the Internet error

Hello @qc3 and welcome to the Community!

 

Thank you for sharing all the troubleshooting steps you've taken so far. Are you able to access the Ignite TV App from any other device? Are you able to successfully log in via the browser? Just need a little bit more info to assist you further.

 

@zee, have you had a chance to try the troubleshooting steps listed in this thread? What device are you using? And when did the app stop working for you?

 

Looking forward to hearing from you,

 

 

 

 

RogersZia

I Plan to Stick Around
Posts: 16

Re: Ignite TV App - Not Connected to the Internet error

1.Steps. Yes. Fail.
2. Samsung s9. Sony xperia both fail. Not device related.
3. When? Message 13 in this thread.
I Plan to Stick Around
Posts: 8

Re: Ignite TV App - Not Connected to the Internet error

I can connect on my laptop but not on my iPhone of pixel 3
I've Been Here Awhile
Posts: 2

Re: Ignite TV App - Not Connected to the Internet error

I can log in on my pc using a web browser with an ethernet connection. I am using SAMSUNG-SM-J320A running android 6.0. I haven't made any changes to my home network. I don't want to start changing my ssid then ill have to reconfigure my multiple ignite tv boxes, my printer, all my wireless devices and tvs. Like i state the ignite tv app was working previously nothing has change from my end.
Moderator
Moderator
Posts: 824

Re: Ignite TV App - Not Connected to the Internet error

Hello @zee,

 

Thank you for the information you have provided so far. I realize RogersTim had invited you to reach out to us via PM @CommunityHelps. Did you get a chance do so? 

 

 

@alijaffer, @qc3, thank you for the prompt response. Just need a little bit more info to figure out the issue.

  • Are you guys running a VPN?
  • Is your modem in bridge mode?

 

I would recommend you to try and access https://ignitetv.rogers.com/ on a laptop or PC on Wi-Fi to see if you're able to access the service. 

 

 

 

 

RogersZia

I Plan to Stick Around
Posts: 8

Re: Ignite TV App - Not Connected to the Internet error

Hi,

I do not have a VPN or bridge.

Streaming does work when on a laptop.

Is there a port that is required to be open for mobile apps?

Thanks,

Ali