How do I change my device IMEI?

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I've Been Around
Posts: 1

How do I change my device IMEI?

Recently, I bought a Google Pixel phone for my wife.  How do I change her old device IMEI to the new one through MyRogers? Or is this something that can only be done by calling Rogers?

 

Thanks in advance.

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Resident Expert
Resident Expert
Posts: 14,033

Re: How do I change my device IMEI?

Pretty much everything is done via the SIM card now.

If the new phone uses the same SIM type/size as the current phone, you should just be able to swap the sim card into the new phone.

If not, you will need to get a new card, you can get that from any rogers store.
You will need them to transfer the account to the new SIM.

Then pop that in the phone.



I'm a Trusted Advisor
Posts: 32,019

Re: How do I change my device IMEI?

Hello @sonarwave

When you get a brand new device and u already have a existing device,you can change the sim card over to the new device and it will start working. Make sure the device is the same as what the new device needs.

Now if you want to change the IMEI number over to the new one for warranty purposes then u must contact Rogers and have them add the IMEI number in your account.