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HomeConnect App Login Loop

Mattman1991
I've been here awhile

We just recently switch over to rogers home services from Telus. We were told we needed the homeconnect App to setup our services. Downloaded the app, tried to login and continue to get the login loop. I've tried uninstalling, delete cache/data and waited a few days. I'm on an android.

 

 

 

***Edited Labels***

7 REPLIES 7

Re: HomeConnect App Login Loop

RogersJermaine
Moderator
Moderator

Hi @Mattman1991,

 

Welcome to the Rogers Community Forums, and thank you for your post! We appreciate you signing on for our services, and we do apologize to hear that you are having issues accessing our app.

 

Are you also having trouble signing into any of our other apps, such as the MyRogers app? If you can confirm that you are not having any log-in issues with those apps, that would help us identify the issue you might be having. 

 

I look forward to your reply.

 

Regards

RogersJermaine

Re: HomeConnect App Login Loop

I'm only having issues with the homeconnect App. The rest work fine.

Re: HomeConnect App Login Loop

Thank you for the updated information. Please feel free to send us a private message to @CommunityHelps so we can look into this further for you. For more information on how our private messaging system works, please check out our blog.

 

Regards
RogersJermaine

Re: HomeConnect App Login Loop

weiwangfewfew
I've been here awhile

Hi,

 

Have u got a solution?

 

Best,

Re: HomeConnect App Login Loop

No I have not

Re: HomeConnect App Login Loop

RogersJo
Moderator
Moderator

Hi @Mattman1991 👋

 

Thanks for the update. We're sorry to hear that. We'd be more than happy to take a further look into this for you once you send us a PM

 

Looking forward to hearing from you, 

 

RogersJo 

 

Re: HomeConnect App Login Loop

weiwangfewfew
I've been here awhile

Hi,

 

Could you please help me to look mine too?

 

Thanks in advance!

 

Best,

Wei

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