Error 30111 - Cannot Access Rogers Anyplace

[js202]

was  fine until just before 11 am EST.  even though i signed in around 8 am. I can get into my rogers account but yet again more trouble,  with anyplace. today's error code 30113.

[BernieRoehl]

Same error here.

Surprised they haven't fixed it by now, given how many people are reporting the problem.

[Redwarz1]

Same issue for me as well. I just linked the account for the first time a few days ago and have never been able to login via web or ios app. Error 30111 every time. I was on chat with support twice. It was escalated both times and I received emails saying the issue has been resolved, however it still persists. I am waiting on chat again now.

[RogersMoin]

Hello, @Redwarz1. 

Welcome to Rogers Community Forums and thank you for joining this conversation. 

The error could be related to your 12 digit cable account association with MyRogers profile. 

Can you elaborate on what you meant by just linked the account? Do you see your cable account when you log in to MyRogers?

The Live chat support might have already escalated a case for you. You can send us a private message at @CommunityHelps so we can follow up. Please check our blog if you require assistance with private messaging.

Cheers,

RogersMoin