Error 30111 - Cannot Access Rogers Anyplace

[sparktoronto]

Got this message today.

30111 : To use Rogers Anyplace TV, your MyRogers profile must be linked to an active Cable TV subscription. To check your profile, go to rogers.com/myrogers.

I checked mergers and the TV subscription is setup.

Is anyone else having issue watching from computer?

***Edited Labels***

[lilovibes]

same here, I can't access it either. First time, I am in MyRogers but it says wrong user or pswd for AnyplaceTV. Super frustrated.

[RogersZia]

Good evening @sparktoronto and @lilovibes,

Welcome to the Rogers Community Forums!

I know how important it is to be able to stream live TV and catch up on shows. Sorry to hear you guys are experiencing issues accessing Rogers Anyplace TV. Thank you for bringing this up to our attention. 

When was the last time you were able to login to Rogers Anyplace TV successfully? Have you guys made any recent changes to your account? Are you able to view your services when you log into MyRogers? 

Please reach out to us via PM @CommunityHelps so we can take a look into this for you. 

Not sure how our PM system works? Check out the How To Send A Private Message blog to learn more. 

RogersZia

[Vsettino]

I’m having the same issue and error code30111

[RogersYasmine]

Hello @Vsettino,

Welcome to the Rogers Community Forums and great first post! 👍

I know it must be frustrating to receive an error when you are attempting to enjoy some programming on your device. We want to help get this resolved!

Typically, when you receive the error code "30111", this means there is an account association issue, a system-related issue, or possibly something on your account that is preventing access. When is the last time you were able to log in to Rogers Anyplace TV app and watch videos?

If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Thank you kindly,

RogersLaura

[jimk1]

This has been happening to me as well. It was working fine two weeks ago before I signed up for some new promo as my current promo was expiring

[RogersAndy]

Hey @jimk1!

Sorry to hear you're having issues as well! Have you reached out to support for assistance yet? If you're receiving the same error then it's causes are likely as @RogersYasmine mentioned above. If you haven't yet I'd recommend doing so as this is a resolvable concern :). Let us know if you have any other questions or concerns.

@RogersAndy

[Darrinf66]

I just installed the app and get this error. I checked my account and it is linked fine and the tv subscription is showing.

I can't log in on my computer web browser either 

[RogersMoin]

Hello, @Darrinf66.

Thank you for joining this discussion, and welcome to Rogers Community Forums!

The error 30111 usually means account association issues with the MyRogers profile. Do you have a Digital TV or Ignite TV subscription?

Rogers Anyplace TV will only work for Digital TV subscribers, and the 12 digits Cable Account number must be linked with MyRogers profile. 

In case you are an Ignite TV subscriber, then the 9 digits account number must be linked with MyRogers profile. Also, the app and website to access Ignite TV are different than Rogers Anyplace TV. 

Please let us know your TV subscription details so we can proceed to the next step in finding a solution for you. 

Cheers,
RogersMoin

[Kimballoc]

---

@RogersYasmine wrote:

Hello @Telldunkin

Welcome to the Rogers Community Forums and great first post! 👍

I know it must be frustrating to receive an error when you are attempting to enjoy some programming on your device. We want to help get this resolved!

Typically, when you receive the error code "30111", this means there is an account association issue, a system-related issue, or possibly something on your account that is preventing access. When is the last time you were able to log in to Rogers Anyplace TV app and watch videos?

If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Thank you kindly,

RogersLaura

---

Good one. Thanks for sharing a nice piece of info.

[js202]

was  fine until just before 11 am EST.  even though i signed in around 8 am. I can get into my rogers account but yet again more trouble,  with anyplace. today's error code 30113.

[BernieRoehl]

Same error here.

Surprised they haven't fixed it by now, given how many people are reporting the problem.

[Redwarz1]

Same issue for me as well. I just linked the account for the first time a few days ago and have never been able to login via web or ios app. Error 30111 every time. I was on chat with support twice. It was escalated both times and I received emails saying the issue has been resolved, however it still persists. I am waiting on chat again now.

[RogersMoin]

Hello, @Redwarz1. 

Welcome to Rogers Community Forums and thank you for joining this conversation. 

The error could be related to your 12 digit cable account association with MyRogers profile. 

Can you elaborate on what you meant by just linked the account? Do you see your cable account when you log in to MyRogers?

The Live chat support might have already escalated a case for you. You can send us a private message at @CommunityHelps so we can follow up. Please check our blog if you require assistance with private messaging.

Cheers,

RogersMoin

[Buckmann]

where is the fix rogers

[Zakpet]

First time trying to login to AnyplaceTV. I can see in MyRogers profile my TV subscription package so I know that MyRogers account and TV account are linked. So why can't I login into AnyplaceTV? And no, I don't have IgniteTV. I also tried my web browser (Chrome) and the Android App. 

[RogersZia]

Hello @Zakpet,

Welcome to the Community!

Typically the error code "30111" indicates an account association issue, is the12 digit cable account number linked to your MyRogers account? When was the last time you were able to log in to Rogers Anyplace TV app and watch videos?

I do see you've reached out to us via PM, we're happy to continue assisting you on there :).

RogersZia

[sherryryan]

 The error code is  30111 : To use Rogers Anyplace TV, your MyRogers profile must be linked to an active Cable TV subscription. To check your profile, go to rogers.com/myrogers. O.K first off your form responce is not hellping anyone. Obviously we have cable or we wouldnt be trying to watch anyplace t/v from our computers or or tablets or laptops or phones at a relitives house the code 30111 is the same for everyone here. How about you give us a reason this is happening,  instead of telling us to go to a help forum where there is no answer as most have already tried all thoses suggestions and its why we came here to a Rogers forum as it has to be at your end. its still giving the same answer. including clearing brouser history and cookies. we pay for our cbl but now cant watch it through anyplace tv WHY? I would like to use it when im at my sisters as she dosn't have cbl I should be able to since that's what anyplace t.v is for???

[gmoore123]

Yes, same here.

Seems to be a widespread Rogers problem.

[goldfarb]

I'm having the same problem and tried to get through on the phone, but couldn't even find an option dealing with this problem. Yesterday I had access and today I don't -- on my computer and smartphone.

[Darren27]

I'm having the same problem. I was able to use it yesterday but not today.

My Crave login works (same password). 

Tried on different computers with the same result. Waited 1/2 hour and gave up on the tech support chat. 

So done with this.