Yeah see that's why it's better to avoid the app entirely.
For immediate payment, I thought there were only two options: 1) pay in store 2) pay with Rogers app But apparently you can call Rogers and pay over the phone with your debit card (if it has a Visa logo or perhaps they accept Interac)
So I avoid the app for payments entirely. It's highly unreliable.
Welcome to the Rogers Community Forums and congratulations on your first posts! =)
I know how frustrated I would be if I was double billed for something so I definitely want to ensure you get this taken care of ASAP. Have you taken a look at Post 9 of this thread? @awade1 was able to find a solution to this issue by contacting the Credit Operations department. The contact information and hours of operation are below.
Contact Number: 1-800-268-7815 & Chat-Link: Click Here
Hours of Operation: Monday to Friday: 7:00 am - midnight ET Saturday: 7:30 am - 9 pm ET Sunday: 7:30 am - 6 pm ET
Closed on Holidays
Let the Community know how it goes after speaking with them!