Device Upgrade Issues via

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Posts: 1

Device Upgrade Issues via

I have been looking into upgrading my device and for weeks now I haven't been able to get to the site where you can see your selections I called and they said the technicians are working on it when is this going to be fixed or do you need to hire new technicians.


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Posts: 2,359

Re: Device Upgrade Issues via

Good day @Sean14,


Welcome to the Rogers Community and thank you for your post!

Having the ability to complete account transactions via MyRogers is very convenient. 


In order to get a better understanding of the issue you're experiencing, we'd need more information from you:

  • What troubleshooting steps have you performed since noticing the problem?
  • What happens when the issue occur, do you get an error message?


I would like to look into this further and provide you with the help your need in regards to the device upgrade order you're trying to place.


Please send us a PM @CommunityHelps and we can discuss your account details. If you are not familiar with the private messaging system, you can check out our Blog.