Device Upgrade Issues via Rogers.com

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Around
Posts: 1

Device Upgrade Issues via Rogers.com

I have been looking into upgrading my device and for weeks now I haven't been able to get to the site where you can see your selections I called and they said the technicians are working on it when is this going to be fixed or do you need to hire new technicians.

 

**Labels Added**

Moderator
Moderator
Posts: 1,989

Re: Device Upgrade Issues via Rogers.com

Good day @Sean14,

 

Welcome to the Rogers Community and thank you for your post!

Having the ability to complete account transactions via MyRogers is very convenient. 

 

In order to get a better understanding of the issue you're experiencing, we'd need more information from you:

  • What troubleshooting steps have you performed since noticing the problem?
  • What happens when the issue occur, do you get an error message?

 

I would like to look into this further and provide you with the help your need in regards to the device upgrade order you're trying to place.

 

Please send us a PM @CommunityHelps and we can discuss your account details. If you are not familiar with the private messaging system, you can check out our Blog.

 

RogersMaude