Crave App

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I Plan to Stick Around
Posts: 11

Crave App

Rogers support told me it takes up to 24 hours in order to be able to log into Crave TV using Rogers account. I have Crave+HBO+Movies on my Ignite TV account and I can access content using Rogers boxes but 4 days after Ignite TV is installed I still cannot access Crave content using Crave App on Android or on my computer. I can log in but after that I get message that I need to subs. Anyone has similar experience?

 

 

**Added Labels***

Moderator
Moderator
Posts: 654

Re: Crave App

Hello @svlacic,

 

I know first hand how awesome the Crave TV App is so I definitely want to help you out here and see what is causing you to keep getting this error message when you are a subscriber. 

 

It is true that it could take up to 24 hours for the Online access to activate so it is odd that it is still not working 4 days later. Are you getting Crave TV free via a promotional offer or are you paying for the subscription? We will need to review your file to see if Online access has been granted and ensure your My Rogers profile is set up properly.

 

Please send a Private Message to @CommunityHelps so we can get started on this for you. If you are not familiar with our Private Messaging system please Click Here.

 

RogersTony

 

I've Been Around
Posts: 1

Re: Crave App

Hi, I’m having the exact same issue and I’ve had a ticket open for the past month about this with no updates each time i call in. I will private message you the account details. I am receiving crave for free by the way.
Highlighted
I Plan to Stick Around
Posts: 11

Re: Crave App

They open the ticket and I guess it will be the same as your case. Crave App has much better way of searching and accessing programming so it is a shame we cannot use it.
I've Been Here Awhile
Posts: 3

Re: Crave App

I'm having the same issue and I added Crave to my TV subscription a couple of weeks ago.

Moderator
Moderator
Posts: 1,046

Re: Crave App

Good morning @AnotherMom!

 

Welcome to our Community! You've come to the right place. Smiley Happy

 

We know that app access is an important feature of this subscription, so please let us work with you towards a solution. Please PM us @CommunityHelps so we can take a look at your account and submit the necessary escalation to have this resolved. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

I've Been Here Awhile
Posts: 2

Re: Crave App

I had a ticket created approximately 8 weeks ago for the same issue. When logging in to CNN, TSN, Sportsnet or Crave, I am successful with logging in but not authorized to view any content, the websites continually refer me back to my cable service provider.

 

Has anyone had any luck getting this resolved? I've had a manger contacting me on a regular basis saying that he would escalate my ticket, haven't heard from him in two weeks. I have online chat agents and call centre representatives trying to help...I'm getting no help at all for what seems like a simple configuration issue with my profile.

Moderator
Moderator
Posts: 275

Re: Crave App

Hi @RLA!

 

Welcome to the Rogers Community Forums and great first post! 

 

I'm both surprised and disappointed that it's taking such a long time to resolve your content issues for the mentioned apps! 😕

 

When you last spoke to one of our representatives, were they able to provide an update as to the status of the ticket that was submitted? If so, can you please share with the rest of the Community?


Do you have Digital TV or Ignite TV? Are you able to successfully log in to the Ignite TV app (for Ignite TV) or the Rogers Anyplace TV app (for Digital TV) and stream any content? Or does the same problem occur? What specific error message are you getting?

 

We look forward to your reply and hope to assist you further! If anyone else in the Community has gone through the same thing, please feel free to share! 🙂

 

RogersLaura

 

 

I've Been Here Awhile
Posts: 2

Re: Crave App

Yes, I can access the Ignite app from my cell phone, unfortunately the ignite app is not available on the firestick...so it's not a very useful app for streaming to a decent sized monitor.

 

I get varying error messages depending on the service provider and the method of access, for example:

 

Global website says "Sorry, we are unable to verify your credentials right now. Please try again later."

 

TSN website says "Invalid Request"

 

Crave website offers me subscription options

 

Crave app says "Error: A subscription to Movies + HBO is required to watch this content, please contact your service provider."

 

Sportsnet website says "Incorrect username or password. Try again."

 

I subscribe to all of these channels and had no issue with access until my billing profile was changed after "upgrading" to Ignite TV.

 

Thanks for your offer of help with this. The last update I received was that my ticket was still being investigated by the technical team (to date, I don't believe this has been escalated to anyone in billing to check my account setup).

I've Been Around
Posts: 1

Re: Crave App

I am also having the same issue.  I can access crave through the tv (nextbox) but the crave app says I have no valid subscription.  Also tried on my desktop but says the same thing.