10-12-2015
01:36 PM
- last edited on
10-12-2015
01:53 PM
by
RogersHassam
I have a problem that showing 0 data left, I used 6 days only, even check my sccount online or use the Rogers apps, still won't show how much I used and remaning, do anyone know how to solve? Thank you!
***Edited Labels***
Solved! Solved! Go to Solution.
10-13-2015 11:13 AM - edited 10-13-2015 11:15 AM
Unfortunately, your usage information won’t be available if you made a plan change on account in the middle of your billing cycle.
Your usage will be available once your new billing cycle starts.
Hope that helps!
10-12-2015 02:13 PM
Hi @Kelly_Ng
Welcome to the Community Forums!
Have you recently made any changes to your wireless plan?
What does it show when you log into the MyRogers app to view your usage?
Let us know to further assist!
10-12-2015 08:21 PM
Yes, I made change of my wireless plan recently
And it shows that 0 KB is included, 0 KB is remaining, like the following photo:
10-13-2015 11:13 AM - edited 10-13-2015 11:15 AM
Unfortunately, your usage information won’t be available if you made a plan change on account in the middle of your billing cycle.
Your usage will be available once your new billing cycle starts.
Hope that helps!
10-13-2015 01:02 PM
10-13-2015 04:02 PM - edited 10-13-2015 04:12 PM
There are little tricks with using your phone to track the usage... how to do this depend on the phone you have -
Android if you line up the data tracking option with your bill cycle - it will track your monthly usage this is one of the benefits to androids.
iphone is a little trickier - you have to go into your settings to Cellular scroll to the bottom hit reset - this will track the usage since reset was hit last.. I do this at the start of each cycle to track.... Comes in handy when the rogers app or site can not do so for me...
Hope this helps you...
05-24-2016
05:02 PM
- last edited on
05-24-2016
05:31 PM
by
RogersAsif
My data usage on MyRogers is not displaying correctly.
I just upgraded my plan about a week ago, it I was able to monitor the usage without any problems, but today I see that the usage monitor looks like this:
It says that I have 15 GB, which is correct that is the first section of my flex plan(increasing to 100 GB), but then it says that I have used 8.85 GB, but I have used much more (probably close to 40 GB) and finally , it says that I have 10 GB remaining, but that doesn't add up nor is it properly represented by the graph above.
I am hoping this is a quick fix on Rogers' end or I could have someone tell me how much data I have remaining.
Thanks!
05-27-2016 09:32 PM - edited 05-27-2016 11:35 PM
Hey @Confliction
That's odd. Generally the usage counter is not accessible after making changes to your plan, until the bill cycle has passed. Can you confirm if you have passed the bill cycle date?
In regards to the data on your account, feel free to send a PM to @CommunityHelps when you are online so we can assist.
RogersAsif
06-24-2016 07:15 PM
Here it is almost July and another month has passed without any mystery data overages showing up. Thumbs up Rogers! I'm keeping an eye on this and noting any usage over 10 GB in a single day because we don't use more than 3 or 4 on average.
04-03-2017 07:58 PM