12-15-2018 03:15 PM - edited 12-15-2018 03:29 PM
As for me, this is how I log in now. Using Chrome with Adblocker Plus
1. Go to https://www.rogers.com/consumer/home
2. Go to Sign in as.... Enter password (First time today and there was no Captchas)
3. If you want to go to Community Forums, go there FIRST
a. Community Forums
4. From there I can go to MyRoger and check my data usage without logging out. The first time you will end up back in Community Forums, so you have to click MyRogers a second time.
b. If I go to MyRogers FIRST, then I can NOT go to Community Forums without logging out.
If I try that, I don't get my USER ID at the top of the page and trying to Sign in/Register just refreshes the page.
You will still be logged in, but you cannot post anything.
It is a pain, but it seems to be consistent at least. Highly unlikely this will get fixed.
12-15-2018 03:49 PM
I have my Community Forums Notifications bookmarked in Firefox and that's what I always use to log in. I almost always get my email/password popup. Occasionally I've just got a generic Rogers page instead, but then I just click my bookmark link again and all is well. The other day I tried logging in with Chrome and got a Captcha, something about buses, but I seldom use Chrome. Months ago when I had problems logging it, I'd delete my Rogers cookies, but I haven't had to do that in a long time.
12-15-2018 06:36 PM
Okay, I just had trouble logging in with Firefox, so I cleared my cookies and cache and tried again. I got a captcha to identify pictures with cars.
12-15-2018 10:33 PM
Again a captcha. Hope this isn't going to be the norm.
12-16-2018 07:51 AM
@OLDYELLR wrote:Again a captcha. Hope this isn't going to be the norm.
I "usually" get the Captchas the first time I try to log in, but then again "No One Expects the Captcha Inquisition".
I logged in to Community Forum (password + Captcha) via the Community Mailer this time.
i.e. The "Email me when someone replies" box checked off.
As someone mentioned, we just have to learn to deal with this inconsistency, or just ignore it. It has been reported for two years.
12-16-2018 09:49 AM
I got the captcha again this morning. That's 3 times in a row after I deleted Rogers cache and cookies yesterday. Prior to that I had never seen it before, except once with Chrome. Something has definitely changed.
12-16-2018 09:53 AM
@OLDYELLR wrote:I got the captcha again this morning. That's 3 times in a row after I deleted Rogers cache and cookies yesterday. Prior to that I had never seen it before, except once with Chrome. Something has definitely changed.
I got the Captcha signing in again with Chrome. Maybe they are trying to FIX-IT?
12-16-2018 09:58 AM
12-16-2018 12:32 PM
Well, it's now the 4th time in a row. Something has certainly changed. Please @CommunityHelps Have a look into this and get it corrected. I'm using Firefox.
12-17-2018 09:15 AM
Following up for everyone; we are still looking into the CAPTCHA issues with FireFox.
Hope to have some answers soon.
RogersDarrell