Cannot view bill in MyRogers on android

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I've Been Here Awhile
Posts: 2

Re: Cannot view bill in MyRogers on android

I called Rogers yet again earlier today about this issue. The lady who I spoke to was a great help, but the issue was still not resolved. She tried on both her Rogers device and a wifi only device; she was able to recreate the error on her wifi only device. It seems like its a problem with devices that are not connected with Rogers. This is still @hshort1990. My account was reset when I contacted support.
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I've Been Here Awhile
Posts: 2

Re: Cannot view bill in MyRogers on android

I have rpgers wifi so I dont think it's that, because i still have the issue on wifi and off wifi. My cell phone is with another provider but that shouldn't matter as computers seem to work fine.
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I've Been Here Awhile
Posts: 2

Re: Cannot view bill in MyRogers on android

@Marossab6986, it seems to be an app problem because it seems to work in a browser setting (ie chrome, safari, Samsung internet) and it only seems to be a problem on non Rogers devices.
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Moderator
Moderator
Posts: 44

Re: Cannot view bill in MyRogers on android

Hello @Marossab6986 , @hshort1990 , @hshort90@Pauly 

 

Thanks for your posts!

 

@hshort90 When you contacted us, do you recall if a ticket was created? 

 

Based on the posts here it does seem to be an issue with Non-Rogers devices. I can quickly look into your accounts and submit a ticket if need be.

 

Please send a private message to @CommunityHelps so we can locate your information on our file and get started.
 
If you aren't familiar with our private messaging system please click here.

 

 

Cheers

RogersHarry

 

 

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I've Been Around
Posts: 1

Re: Cannot view bill in MyRogers on android

Having the same issue and I have a Rogers mobile acct aswell, but I did buy my phone out right. It's been over 3 weeks with this issue.
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Resident Expert
Resident Expert
Posts: 2,756

Re: Cannot view bill in MyRogers on android

Hello RogersHarry,

I have yet to call in and create a ticket for this issue. I have discovered that logging into MyRogers thru a Web Browser on my Desktop computer It works, and I can view my bills just fine., But there are times I am out of the office for extended periods of time and Want to check my Rogers residential internet bill on the go and I prefer to do it on the app, and I would expect it to work when I need it.

Can you please pass along the feedback that it is not working for not just myself, but it seems a lot of people it is not working for are using Android Operating system, so I am not sure if you are hiring a third party app developer for this app or coding it in-house but it does not work as of the last upgrade. This is not a one off either, if your app developers would read the comments from the Google Play App Store, you would see many comments explaining the same problem


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Resident Expert
Resident Expert
Posts: 2,756

Re: Cannot view bill in MyRogers on android

tried it on my fido phone, and same, no luck.


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Moderator
Moderator
Posts: 566

Re: Cannot view bill in MyRogers on android

Hey @Pauly,

 

Hopefully, all is well at your end. We appreciate the additional info.! 🙂

 

It can help to provide specific examples of users who are being affected which is why we always ask for a PM so we can lodge a ticket. We have also flagged this issue to our internal teams for investigation as well. 👍

 

Cheers!

RogersLaura

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I've Been Around
Posts: 1

Re: Cannot view bill in MyRogers on android

Also having this issue on a Samsung Galaxy S8 (android version 9). Can't view billing on the rogers app, but can view it via web browser.

I spoke with a technical support agent today who was ADAMANT that it was a device issue and to speak with Fido, as it is their problem (doubt it).
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Moderator
Moderator
Posts: 44

Re: Cannot view bill in MyRogers on android

Hello @Longval066

 

Thanks for your first post

 

I do apologize for this. This does appear to be an issue with Non-Rogers devices and has been sent to our internal team. I can quickly review your account and submit a ticket to capture an example.

 

Please send a private message to @CommunityHelps so we can locate your information on our file and get started.
 
If you aren't familiar with our private messaging system please click here.

 

 

Cheers

RogersHarry