Thanks for your posts!
@hshort90 When you contacted us, do you recall if a ticket was created?
Based on the posts here it does seem to be an issue with Non-Rogers devices. I can quickly look into your accounts and submit a ticket if need be.
Hopefully, all is well at your end. We appreciate the additional info.! 🙂
It can help to provide specific examples of users who are being affected which is why we always ask for a PM so we can lodge a ticket. We have also flagged this issue to our internal teams for investigation as well. 👍
Thanks for your first post
I do apologize for this. This does appear to be an issue with Non-Rogers devices and has been sent to our internal team. I can quickly review your account and submit a ticket to capture an example.