Cannot view bill in MyRogers on android

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I'm Here A Lot
Posts: 5

Cannot view bill in MyRogers on android

hello,
I cannot view my bill in the MyRogers app on my android but I can on my old IOS device. On the android it says "Billing details are not available for this account. Only those who manages your telecommunications service can view this information."I have been in contact with your customer service regarding this issue multiple times and the issue. One representative says its an error on Rogers end and they are fixing it and another basically says its my device. I never had an issue before the last update. I have cleared the cache and have rebooted my device multiple times, I have even uninstalled and reinstalled the app.
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Resident Expert
Resident Expert
Posts: 2,756

Re: Cannot view bill in MyRogers on android

So it looks like the team responsible for the app have come out with a update that fixes this issue. I downloaded a NEW My Rogers app in the middle of the week on both my devices, and i can now see my bill. hooray! cheers, good stuff to those who reported it to technical support


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Resident Expert
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Posts: 2,756

Re: Cannot view bill in MyRogers on android

Hi hshort1990, You know what? I have the exact same problem too.

I updated my app like 2 or 3 days ago, im a android 9 (pie) and it used to work before, but now it does not.

I did nothing except upgrade the app thru the Google Play App Store.

I have not had a chance to call in to customer service but if they tell me its my device, I will refuse to believe them and tell them to escalate it.


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I'm Here A Lot
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Re: Cannot view bill in MyRogers on android

Its nice to see I am not the only one having this problem. I have no idea what version of android I have but its a Samsung S10e.
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Re: Cannot view bill in MyRogers on android

Hello @hshort1990,

 

Welcome to the Community and thank you for posting your inquiry!

 

It's definitely odd that you're unable to view bills on your Android device. Thank you for sharing all the troubleshooting steps you have taken so far.

 

I wasn't able to replicate the issue on my end, I was able to view the bill on an android device. May I know what app version are you currently on? Can you and @Pauly confirm if this is an issue just over Wi-Fi or on cellular data too? Are you guys able to access all the other features on the app?

 

Just need a little bit more info to assist you guys further :).

 

 

 

RogersZia

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Re: Cannot view bill in MyRogers on android

Hi @RogersZia,
This is happening over wifi and when my data is turned on. The MyRogers App version I am using is version 5.15.0.145(635). I can view my usage and change profile information. Not sure of there is anything else I am supposed to be able to do via the app. Also the android version I am using is Android 10.
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Re: Cannot view bill in MyRogers on android

@hshort1990, thank you for clarifying. We were able to access the invoice via the MyRogers App on an S10e without any issues. Just to confirm, is your cellphone a Rogers device? How many wireless lines do you have on your account? There have been times when certain features are only available through the Data Manager line. Is your line currently assigned as the Data Manager?

 

Additionally, have you made any account changes recently (for e.g. adding/removing a service or changing your MyRogers login credentials)?

 

Thank you for your understanding and patience while we work to resolve this for you :).

 

 

 

RogersZia

 

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Re: Cannot view bill in MyRogers on android

@RogersZia, No my wireless is not with Rogers, the only service that I have with Rogers is the internet. I have not made any changes or authorized any account changes. Also I have no idea what you are referring to when you say Data Manager Line.
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Re: Cannot view bill in MyRogers on android

Its almost like the app is registering that it is a corporate account when it is supposed to be a residential service. Can someone look into that as well. Thanks.
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Re: Cannot view bill in MyRogers on android

I am having this issue as well on my Samsung S10, very recently within the last two weeks. I have contacted rogers support as well.. no help. Every other tab is accessible and fine except for the billing portion. Its extremely frustrating as I've been using the app to pay my bills since it has released. This issue seeiously needs to be fixed. I to have Uninstalled and reinstalled the app, cleared cache and have the app up to date. Its extremely annoying and have never had this issue on another other provider app. Than I was told to come here.. but apparently there is no resolution here either.
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Re: Cannot view bill in MyRogers on android

Hello Rogers.

I am using vers: 5.15.0.145 of your Android App.

My device is Samsung with Android 9 (Pie). Its not a rogers device but it shouldnt matter because my only rogers service is Their Residential Home Internet, not wireless. Regular consumer ignite plan. I made no account changes. All i did was upgrade the app when it told me to in google play