Cannot access MyRogers Account Details

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Retired Moderator RogersGabrielle
Retired Moderator
Posts: 271

Re: Cannot access MyRogers Account Details

Thanks for that screenshot @Milan15.

 

What browser are you using? Have you tried signing in with a different browser or clearing your cache or cookies first on your current browser?

 

 

I've Been Here Awhile
Posts: 4

Re: Cannot access MyRogers Account Details

IE, Chrome and yes, yes and yes 🙂
Retired Moderator RogersGabrielle
Retired Moderator
Posts: 271

Re: Cannot access MyRogers Account Details

@Milan15

 

Thanks  for trying all those troubleshooting options.

 

We would like the opportunity to take a deeper look into your MyRogers account and help you resolve the issue.

 

I’m going to send you both a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

 

@RogersGabrielle

I'm a Senior Advisor
Posts: 3,522

Re: Cannot access MyRogers Account Details

Honestly, people should not have to try different browsers or mess with their cache and cookies to get links to work navigating  any website. This is 2015, not 1985 and everything should be practically moron-friendly.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I've Been Here Awhile
Posts: 4

Re: Cannot access MyRogers Account Details

What really annoyed me more than the problem was Rogers tech support telling me it was my problem, not theirs when I knew better (and this forum proved it)

Moderator
Moderator
Posts: 2,073

Re: Cannot access MyRogers Account Details

Good day @rapls,

 

I am sorry your interaction with the Live Chat agent left you feeling that way.

I see that @RogersPrasana had offered you assistance a week ago.

Are you able to confirm whether the issue resolved, at this time, or not?

 

Please send a PM to @CommunityHelps when you are back online.

We need to send you a secure link to obtain access to your account. 

am confident we can get your MyRogers access back in no time.

 

Regards,

 

RogersMaude

 

I'm Here A Lot
Posts: 5

Re: Cannot access MyRogers Account Details

I have had the same issue for weeks. Message say "Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!"

 

I have tried different browsers and always get the same message. Any help would be appreciated.

Retired Moderator RogersHassam
Retired Moderator
Posts: 571

Re: Cannot access MyRogers Account Details

Hello @jml74,

 

Have you tried clearing your browser data (cookies, cache etc.) as suggested in a previous post? Please try signing in once you've done so and let us know if you're still having problems. 

 

Thanks, 

RogersHassam 

I'm Here A Lot
Posts: 5

Re: Cannot access MyRogers Account Details

Yes i have. Also cant access my account using the MyRogers app on Android and iOS.

Retired Moderator RogersGabrielle
Retired Moderator
Posts: 271

Re: Cannot access MyRogers Account Details

Good Morning @jml74,

 

Is it the account details you are not able to see or are you not able to log into MyRogers at all?

 

In regards to the app, have tried deleting the app and re-installing it?

 

@RogersGabrielle