01-04-2016 05:47 AM - edited 01-04-2016 05:51 AM
As mentioned, I've done the cookie/cache thing many times and it has never solved anything. Not sure why Rogers people here keep asking people to do it, but maybe it works sometimes.
On a brighter note, for the umpteenth time, when I got the no linked account message, I linked my account and it worked. Previously, it would always tell me the account number I was using was already linked. Obviously, this is the issue that someone has finally fixed. I'm not the only one and there's lots of people in the thread I started about this several weeks ago. I am going to post the solution there and hope it helps some others.
I never did hear back from Community Helps, which is kind of disappointing. Thank you for pursuing this. I really appreciate it.
01-04-2016 08:33 AM
Thank you for updating the Community @jimboden!
We are truly happy to know that your issue has been resolved.
RogersSannecia
01-04-2016 08:25 PM
Do you have a case already created?
We can take a look into the status of this for you.
We can certainly update your billing preferences in the meantime while we rectify the issues with your MyRogers account.
Addressing the issues you’ve described involves accessing your account.
Next time you are online please send a private message to @CommunityHelps.
RogersMay
01-06-2016 08:52 PM
Hi,
Have been getting this message for 2 momnths.
Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!
Have tried 3 browsers and clearing cache and cookies.
Your help is most appreciated.
Thank you
01-06-2016 10:28 PM
Hi @NW150000
I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.
Thanks,
RogersHassam
01-09-2016 05:24 PM
Hi, I've had this issue for a few months as well. I had a Pay As You Go phone and this issue started occurring a few months after I cancelled the plan.
01-09-2016 05:39 PM
@RishanM that will happen if when you have an abandoned account linked. If you can't unlink it, ask @CommunityHelps
01-10-2016 08:58 AM - edited 01-10-2016 11:15 AM
Thank you for pointing @RishanM in the right direction to get assistance. We are happy to report this issue was resolved yesterday via private message.
Thank you for your contributions!
01-10-2016
02:30 PM
- last edited on
01-11-2016
12:17 PM
by
RogersGabrielle
Whenever I loggin to myrogers I am redirected to https://www.rogers.com/web/totes/#/underMaintenance. Is this what all users are experiencing or its just me.
***Edited Labels***
01-10-2016
02:45 PM
- last edited on
01-11-2016
12:17 PM
by
RogersGabrielle
Hello @naveensethi777
It happens to me when thy are doing system maintenance but right now it works fine for me.