@barndoor wrote:
@jimboden wrote:
At least I know how much my bill is and when it's due without getting an email from Rogers.
You got it via Epost ???
Believe it or not some people just know from month to month what their price will be and whether or not they've incurred any usage without needing a bill.
lockdown2341 wrote:
barndoor wrote:
jimboden wrote:At least I know how much my bill is and when it's due without getting an email from Rogers.
You got it via Epost ???
Believe it or not some people just know from month to month what their price will be and whether or not they've incurred any usage without needing a bill.
Absolutely !! 
It strongly suggests @jimboden is a longer term customer and maybe he deserves a little better customer care from Rogers than this poor service he is getting ..... don't ya think ??
Agreed. It is always good to be able to check your bill in case there is a notification of something happening with your account. Hopefully whatever the issue is can be resolved shortly.
@OLDYELLR wrote:
@jimboden even if your monthly cable bill never changes and you don't pay it on line (I have pre-authorized debit) it's still useful to be able to see it. Whenever there is a change in your channel line-up, there is a message with the details at the bottom of the bill. You can see this View Bill and download the PDF or when you choose a previous bill and click Messages.
Yes, of course I should be able to see my bill. I'm not disputing that. Not only can I not see it, I didn't get my monthly bill this month for the first time since I've been using online billing, which goes back to when Rogers first introduced it. As for linking things in my account, I get the pop up window which just repeats itself. The only thing I can do is get to the forum. What's happening in my account now is the same thing that happened starting back on Nov. 17 (I think) when I was first asked to link my account number. Every time I've tried it, I've been told my account is already linked to my wireless account number, then it asks me to provide a link again. The first time that happened, I entered my over 7 year old cable/internet account number with an old postal code that I had to guess at. That was accepted and is when all my problems started. At the time, I could only see my wireless account info and nothing for internet and TV.
As I said in separate posts, I've also lost Shomi and my 12,000 reward points have seemingly disappeared. The Shomi one is really strange. At no time have I been advised by Rogers that I'm no longer qualified for the free trial, which originally was supposed to be for 2 years.
The Community Helps people are trying hard to help out, but absolutely nothing has happened so far except for opening a ticket or whatever they call it these days. I've been asked a couple of times to wait for a notice that they have changed my account password so they can access it themselves. Both times, they sent me an email with the same password, and both times it has been rejected when I used it. To get out of that, I had to go through the I've forgot my password routine to reset it back to my normal password. I've also had conflicting information about their new password. One time it was 8 characters long and another it was only 6. The email I received both times contained an 8 character one and they were both the same.
I keep looking over my shoulder to see if Bill Murray is nearby. It feels like I'm stuck in Groundhog day.
jimboden wrote:
The Community Helps people are trying hard to help out, but absolutely nothing has happened so far except for opening a ticket or whatever they call it these days. I've been asked a couple of times to wait for a notice that they have changed my account password so they can access it themselves. Both times, they sent me an email with the same password, and both times it has been rejected when I used it. To get out of that, I had to go through the I've forgot my password routine to reset it back to my normal password. I've also had conflicting information about their new password. One time it was 8 characters long and another it was only 6. The email I received both times contained an 8 character one and they were both the same.
So disappointing and disillusioning from so many angles.!!
We as customers get told to shut off and retry blockers to make things work .... I wonder if Rogers shut off their data mining programs .... all their glitches like this would go away.
As I've said before, it would be really interesting to know why so many other companies can send out bills with no issues yet Rogers is just one continual challenge.
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