I'm having the same problem, since 11/17. Had no issue previously. Reported it to Tech support, and they all tell me a ticket has been written up and I should wait between 24-72 hours for a response. Used to login with a username. Then all of a sudden, without any notice, I was asked to use an email address instead. Then, the wheels came off. Can't get to any of my account details. Shomi works, but My Rogers is out. Tech rep, billing rep say that Rogers switched to a different platform because users were unable to access MyRogers, Game-something; Shomi, etc. with just a username. Just be patient is what I've been told. A very helpful person at the Office of the President tried to help me by linking my email address to my profile to no success. It's mind-numbing to see how a tech giant like Rogers is really a midget in disguise. Come on, guys, you can do better than this.
Good afternoon @Fin5039,
We are sorry for the delay in getting back to you.
Once an issue has been escalated, it's remains in the hands of our Back Office Team until it's resolved.
We will only get back in touch with you (or they will) once a resolution has been reached.
However, I did review your account and tried a different workaround.
Please take a look at the PM you received from @CommunityHelps.
Hopefully, it worked, if not don't worry we're still working on it!
Looking forward to your reply -
I think Rogers back end technical staff and corportate are developing some humility and homour over the whole MyRogers issues.
Just tried to log onto myrogers on my android app.
Message went as follow:
"Sorry our bad. Seems we can't display your details right now.
Please try again later, and thanks for hanging in there."
And in French too.
It's been awhile since I've been able to access MyRogers, I keep getting this message:
Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!
And MyRogers is the only way I can connect my acc to spotify so this has been annoying.
Finally, MyROGERS is back! Thank you for getting my issue resolved.
Apparently this seem to be a known issue with Rogers. Why don't you folks admit this is an issue at the very beginning when I reported to your LiveChat staff and route the ticket to backend staff to resolve? I am also working in IT and I know problem management well.
We definitely understand the inconvenience of the situation.
I am assuming that you have already cleared your cache/cookies and tried different browsers such as Google Chrome and Mozilla FireFox.
Did you try logging in from another PC/device?
Could you please verify whether your account is successfully linked to your credentials?
To do so, please click here.
Those issues are normally account specific, therefore, if you need further assistance, please reach out to us.
I am having this same issue too. getting the message "Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience! " I was in contact with a rep on twitter on Nov 11 and was given this info For your reference the interaction ID for my notes is: I884671476 & the ticket ID is: C104447920 . ^ah but I havent had any response after more than one week. Any help would be appreciated
Hello @ huh666
I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.