Cannot access MyRogers Account Details

[marnic1]

I can longin to MyRogers site but when I select "Account Overview" in order to see my services I get the following message:

Sorry, we're unable to retrieve your services details at the moment. Please chat with a Care Representative for assistance.

I went to chat and called support several times but nobody told me what is the problem. I tried several browsers and diferrent computers but got the same message. This CLEARLY a problem from My Rogers portal since the site was upgraded. Can anyone tell me when will this be fixed ? It happenned In April and now for 2 weeks

[liangjohn]

I have exactly th same issue for months. What is wrong with Rogers?

[RogersPrasana]

Hi @liangjohn and @marnic1

Thank you for your post

We would like the opportunity to take a deeper look into your MyRogers account and help you resolve the issue.

I’m going to send you both a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

@RogersPrasana

[eileenyu]

I was able to access my account and my bill before.  But now I just get this message everytime I log in:

"Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!" 

Can't see bill can't see account.

[RogersPrasana]

Hi @eileenyu

We can take a closer look for you.

I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

@RogersPrasana

[Milan15]

I am having the same dificulty for month now. What is wrong, i doubt this is per account issue

The same message every time i access the account.

 Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience! 

[OLDYELLR]

Sometimes clearing all Rogers cookies works.

[Milan15]

Thank you for trying to help, but it did not work.

[RogersGabrielle]

Hi @Milan15,

Thanks for reaching out to us. 

Have you recently made a chance to your account? If so details may not be displayed until your next bill cycle.

If you haven't made any changes here is some tips to try to fix the issue:

1. Sign into MyRogers with your username and password

2. Click on the Profile section

3. Click on Add/Remove account and remove your account

4. Sign out, clear your cache and cookies.

5. Sign back in and re-add your account to your profile

Let us know if this works for you.

Have a great day!

@RogersGabrielle

[Milan15]

That might help, but i don't see the profile section at all.