I can longin to MyRogers site but when I select "Account Overview" in order to see my services I get the following message:
Sorry, we're unable to retrieve your services details at the moment. Please chat with a Care Representative for assistance.
I went to chat and called support several times but nobody told me what is the problem. I tried several browsers and diferrent computers but got the same message. This CLEARLY a problem from My Rogers portal since the site was upgraded. Can anyone tell me when will this be fixed ? It happenned In April and now for 2 weeks
Thank you for your post
We would like the opportunity to take a deeper look into your MyRogers account and help you resolve the issue.
I’m going to send you both a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.
I was able to access my account and my bill before. But now I just get this message everytime I log in:
"Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!"
Can't see bill can't see account.
I am having the same dificulty for month now. What is wrong, i doubt this is per account issue
The same message every time i access the account.
Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!
Sometimes clearing all Rogers cookies works.
Thanks for reaching out to us.
Have you recently made a chance to your account? If so details may not be displayed until your next bill cycle.
If you haven't made any changes here is some tips to try to fix the issue:
1. Sign into MyRogers with your username and password
2. Click on the Profile section
3. Click on Add/Remove account and remove your account
4. Sign out, clear your cache and cookies.
5. Sign back in and re-add your account to your profile
Let us know if this works for you.
Have a great day!