Cannot access MyRogers Account Details

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Rogers Employee lockdown2341
Rogers Employee
Posts: 357

Re: Cannot access MyRogers Account Details

If you call in to customer service we do have the ability to call a support line who can assist with getting old accounts de-linked from the MyRogers profile. If you're not having success I would suggest calling in and having it done for you.

Highlighted
I've Been Here Awhile
Posts: 4

Re: Cannot access MyRogers Account Details

I don't have old accounts.  Same accounts I've had for many years. 

Retired Moderator RogersPrasana
Retired Moderator
Posts: 624

Re: Cannot access MyRogers Account Details

Hi @rapls

 

Let's take a closer look at your MyRogers and figure this out for you.

 

I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

 

 

@RogersPrasana

I've Been Here Awhile
Posts: 2

Re: Cannot access MyRogers Account Details

I have the same issue. It said "Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!" It's been like this for weeks.

Moderator
Moderator
Posts: 2,038

Re: Cannot access MyRogers Account Details

Good day @greatkk217,

 

Thank you for your post! Smiley Wink

 

We would love to take a deeper look into this and help you resolve the issue with your access to MyRogers.

 

Hence why I will send you a Private Message via @CommunityHelps.

 

Look out for the PM in your inbox.

To access it, click on the envelope icon on the top right corner of this page.

 

RogersMaude

 

 

I Plan to Stick Around
Posts: 17

Re: Cannot access MyRogers Account Details

I have the exact same problem right now. Logged in to view my bill. Been having that message for the last 2 days.
Retired Moderator RogersPrasana
Retired Moderator
Posts: 624

Re: Cannot access MyRogers Account Details

Hi @eileenyu

 

Thank you for your post.

 

Have you previously been able to view your bill? What's the error message when you try to view your bill?

 

Let us know to further assist!

 

 

@RogersPrasana

I've Been Here Awhile
Posts: 3

Re: Cannot access MyRogers Account Details

Hi all:

Do not waste your breath. I go throught to the office of the President. It is a known issue with Rogers thought they do not care to admit it on social medai. The ETA for the fix  is end of November it seems. The Presodents office will be in touch with em in a  weel or so. So stop wasting your time with tech support/

Thanks

Moderator
Moderator
Posts: 2,038

Re: Cannot access MyRogers Account Details

Good evening @dixitn,

 

Thank you for your post! Smiley Wink

 

We would love to take a deeper look into this and help you resolve you issue.

 

Let us know if you would like us to reach out via Private Message.

 

RogersMaude

I've Been Here Awhile
Posts: 2

Re: Cannot access MyRogers Account Details

Problem solved. Thank you RogersMaude!