Cannot access MyRogers Account Details

[RogersAsif]

Hi, @ladivita

I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

Thanks!

RogersAsif

[ISBAN]

With the same "Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!" Problem here too, when accessing Myrogers

[ladivita]

My problem was resolved by Rogers.  It appears that there was an old Pay as you go account attached which was long abandoned.  The problem can only be fixed from Rogers end and a representative needs to log into your account to remove the old account and you should be golden.

[RogersPrasana]

Hi @ISBAN

Welcome to the Community Forums!

Let's take a look at your MyRogers profile and get this resolved for you.

I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

@RogersPrasana

[ISBAN]

Hi @RogersPrasana
I haven't seen any PM. Or I just need to wait a little longer?

[RogersPrasana]

Hi @ISBAN,

We've sent you a private message. You can view the message by clicking the envelope icon that appears on the top right-hand side of your screen.

@RogersPrasana

[lockdown2341]

Having dealt with a customer by phone I can confirm this works. We arranged to have a couple of cancelled accounts removed from her MyRogers profile and she could get on without problem. 🙂

[barndoor]

So all of this begs the question... why wouldn't Rogers just ask for people to delete old accounts rather than locking them out  until the customer  arranged for  them to be  deleted ?

You know I have to chuckle about this ... when I buy a product at a store and it fails or has unexpected quality issues , I call in  and 80% of the time I get either a replacemement or or vouchers of similar value. 

What does Rogers offer to customers they have inconvenienced and cost money?  Just more of  the same from what I can see .... 

[ladivita]

The other question is why is the fact an old out of date account pay as you go account cause an issue??? Why does the system do this I mean the account is not valid anymore but if you have an updated account you should be able to log in?  Something strange.  

[OLDYELLR]

Good question. But I bet there would be an outcry if Rogers automatically deleted dormant accounts.