Cannot access Anyplace TV

[Andrew86]

Can’t sign into anyplace tv

It’s been 2 months and I still can’t sign into anyplace tv... contacted Rogers 3 times and each time they said someone will contact me, nothing at all.

I can sign into myrogers fine to view my bill

Anyone else having similar issue and still can’t sign in ?

[RogersMoin]

Hello, @Andrew86.

Welcome to Rogers Community Forums! 🙂

Thank you for posting your Anyplace TV sign in concern in the Community. Happy to look into it for you, please answer the following:

• Are you getting any error message?
• Is your 12 digit Digital TV account number linked with your MyRogers profile?
• Are you trying it on a Windows computer? What's the OS version?
• What's the browser version?
• Have you tried it on more than one device?
• Have you tried it on a mobile device?

Looking forward to seeing you enjoying streaming TV at home or on the go. 

Cheers,

RogersMoin

[Saskey]

First time trying to log into Anyplace on my desktop after switching to Ignite and cannot enter, I get a box with the message: 

"Use your MyRogers account to sign in

30111 : To use Rogers Anyplace TV, your MyRogers profile must be linked to an active Cable TV subscription. To check your profile, go to rogers.com/myrogers."

What does this mean? I have only one account and can log in to see everything, so where/how/why do I "LINK" if my profile seems to show already linked?

[57]

I don't have IgniteTV. I'm assuming you do.  I believe you need to use the IgniteTV app.

https://www.rogers.com/customer/support/article/ignite-tv-app-faqs

https://www.rogers.com/customer/support/article/using-the-ignite-tv-app

Anyplace is used with the Legacy Digital Cable.

If you're trying to connect using a computer, here's the link:

https://www.rogers.com/customer/support/article/streaming-ignite-tv-on-your-computer

[Saskey]

RE 57 - yes, on a computer - that works! Thank you.