Cannot access Anyplace TV

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Andrew86
I've Been Here Awhile
Posts: 3

Re: Cannot access Anyplace TV

Can’t sign into anyplace tv

 

It’s been 2 months and I still can’t sign into anyplace tv... contacted Rogers 3 times and each time they said someone will contact me, nothing at all.

I can sign into myrogers fine to view my bill

Anyone else having similar issue and still can’t sign in ?

RogersMoin
Moderator
Moderator
Posts: 1,923

Re: Cannot access Anyplace TV

Hello, @Andrew86.

 

Welcome to Rogers Community Forums! 🙂

 

Thank you for posting your Anyplace TV sign in concern in the Community. Happy to look into it for you, please answer the following:

  • Are you getting any error message?
  • Is your 12 digit Digital TV account number linked with your MyRogers profile?
  • Are you trying it on a Windows computer? What's the OS version?
  • What's the browser version?
  • Have you tried it on more than one device?
  • Have you tried it on a mobile device?

Looking forward to seeing you enjoying streaming TV at home or on the go. 

 

Cheers,

RogersMoin

Saskey
I Plan to Stick Around
Posts: 20

Re: Cannot access Anyplace TV

First time trying to log into Anyplace on my desktop after switching to Ignite and cannot enter, I get a box with the message: 

"Use your MyRogers account to sign in
30111 : To use Rogers Anyplace TV, your MyRogers profile must be linked to an active Cable TV subscription. To check your profile, go to rogers.com/myrogers."
What does this mean? I have only one account and can log in to see everything, so where/how/why do I "LINK" if my profile seems to show already linked?
57
Resident Expert
Resident Expert
Posts: 3,954

Re: Cannot access Anyplace TV

I don't have IgniteTV. I'm assuming you do.  I believe you need to use the IgniteTV app.

 

https://www.rogers.com/customer/support/article/ignite-tv-app-faqs

 

https://www.rogers.com/customer/support/article/using-the-ignite-tv-app

 

Anyplace is used with the Legacy Digital Cable.

 

If you're trying to connect using a computer, here's the link:

 

https://www.rogers.com/customer/support/article/streaming-ignite-tv-on-your-computer



Saskey
I Plan to Stick Around
Posts: 20

Re: Cannot access Anyplace TV

RE 57 - yes, on a computer - that works! Thank you.