Cannot access Anyplace TV

[Nik420]

I'm trying to access Anyplace TV on my iPhone 5. I login and it keeps giving me a message about not having a wireless or TV account with Rogers. I have a wireless account. I was told my plan supports Anyplace TV, What can I do about this? Is it an issue with how my account is setup?

***Edited Labels.***

[evilnsyde · Accepted solution]

My problems have been resolved, and I am not as upset anymore.

Still, issue should have been resolved Day 1.

[Gdkitty]

The login you are using.. is the one that is your MYROGERS login? that has your accounts tied to it?

[Nik420]

Yes it is the same login

[nacruithneach]

I've had a very similar issue on both my laptop and my iphone since I first found out about Anyplace TV.  When I go to register my Rogers account with Anyplace TV I'm informed that the action can't be completed becuase the account I'm trying to register is already registered to another Anyplace TV profile.  

[thesoop]

Same thing...since i received an email saying you now have to use your MYROGERS login...

used my MYROGERS login...Still says I don't have an account...

I have cable, internet, home phone and 3 wireless phones, so I definately have an account.

frustrating....

[Gdkitty]

The myrogers account you are using, is the one you can see all your services with?
and the email set for it, is the email you were using before?

[Nik420]

It is the same login I use to access my Rogers bill and check my usage stats.

[evilnsyde]

Since July 3, I can no longer access any TV through iPod, iPad, PC.

When the Sportsnet Now app came out I had problems and I did get them resolved and it worked great for a few weeks now after the July 3 'merge' of MyRogers and Anyplace TV I have nothing again.

Tells me I'm not subscribed to anything. My $160.00 /month bill tells me otherwise.

Real junk service, real junk tech support, and all around a frustrating, disappointing experience.

Perhaps hiring someone who has a clue might be a good 1st step.

A very unhappy subscriber. 

[evilnsyde · Accepted solution]

My problems have been resolved, and I am not as upset anymore.

Still, issue should have been resolved Day 1.

[Sujem]

What was the solution??