Can’t sign into MyRogers app

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I've Been Around
Posts: 1

Re: Can’t sign into my Rogers app

Install, delete, reinstall, power cycle...the app doesn't open on my phone. I can log onto Rogers.com no issues, whenever I try the app it doesn't want to open...I've sent in a couple emails to the developers and supposedly have a ticket open too via Rogers customer service...haven't heard back from anyone in over a week now....let's see how this goes.

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Moderator
Moderator
Posts: 1,161

Re: Can’t sign into my Rogers app

Hello @A1W1S,

 

Welcome to the Community!

 

Thank you for bringing this issue to our attention, it's definitely odd that you can access MyRogers via the browser but not the app. Does the app crash as soon as you launch it? Are you on the most updated version of the app?

 

Can you please try the following:

 

  • Clear the app cache and data
  • Turn off the WiFi
  • Log into the app over cellular data.

 

Please keep us posted on the outcome.

 

 

RogersZia

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I've Been Around
Posts: 1

Re: Can’t sign into my Rogers app

This worked for me. I guess I needed a code to make the app work again. Thank you.

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Moderator
Moderator
Posts: 1,831

Re: Can’t sign into my Rogers app

Hello, @Pippino-69.

 

Welcome to Rogers Community Forums, and thank you for joining this thread. It's good to know that you can sign in to MyRogers app with the code. 

 

Thank you for your contribution to the Community!

 

Cheers,
RogersMoin

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I've Been Around
Posts: 1

Re: Can’t sign into my Rogers app

I downloaded fresh app and when entering you credentials its say Something went wrong we are working on it. Its been 3 Days  

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Moderator
Moderator
Posts: 1,831

Re: Can’t sign into my Rogers app

Hello, @shahidahmd.

 

Welcome to Rogers Community Forums! 😀

 

Thank you for downloading MyRogers app and sharing your login experience with the Community. 

 

We can help resolve the sign-in issue for you; please comment on the following:

  • Can you sign-in to the MyRogers web portal at rogers.com/myrogers?
  • If yes, are you using the same username and password in the app?
  • On which device did you install the MyRogers app?
  • What's the app version?

We look forward to hearing from you. 

 

Cheers,

RogersMoin

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I've Been Here Awhile
Posts: 2

Re: Can’t sign into my Rogers app

My Rogers app doesn’t work. I am able to log in on the website but fails in the app “something went wrong, we are fixing it. Try again later”
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Moderator
Moderator
Posts: 52

Re: Can’t sign into my Rogers app

Hello, @Zaibii

 

Thank you for your inquiry and Welcome to the Rogers Community Forums.  
I hope you and your loved ones are doing well and staying safe. 

We're sorry to hear you're having issues signing in to your MyRogers app, you have come to the right place. 
To better assist you, we will need some more information on the issue. 

On what device is the MyRogers app installed and what is the app version? 

 

Looking forward to your reply.

RogersRob

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I've Been Here Awhile
Posts: 2

Re: Can’t sign into my Rogers app

Hello

I am on iPhone XS Max and version is 5.15.0 (345)
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Moderator
Posts: 988

Re: Can’t sign into my Rogers app

Hello, @Zaibii

 

Thanks so much for providing us with that info!

 

The app version you are using is the latest available. It sounds like there could be an issue with your MyRogers profile.

 

We'll need to take a closer look at your MyRogers profile to ensure its set up properly for the app to work. Please send a private message to @CommunityHelps so we can get started.

 

Not familiar with our private messaging system? No worries, Click Here.

 

RogersTony