Install, delete, reinstall, power cycle...the app doesn't open on my phone. I can log onto Rogers.com no issues, whenever I try the app it doesn't want to open...I've sent in a couple emails to the developers and supposedly have a ticket open too via Rogers customer service...haven't heard back from anyone in over a week now....let's see how this goes.
Welcome to the Community!
Thank you for bringing this issue to our attention, it's definitely odd that you can access MyRogers via the browser but not the app. Does the app crash as soon as you launch it? Are you on the most updated version of the app?
Can you please try the following:
Please keep us posted on the outcome.
Welcome to Rogers Community Forums, and thank you for joining this thread. It's good to know that you can sign in to MyRogers app with the code.
Thank you for your contribution to the Community!
I downloaded fresh app and when entering you credentials its say Something went wrong we are working on it. Its been 3 Days
Welcome to Rogers Community Forums! 😀
Thank you for downloading MyRogers app and sharing your login experience with the Community.
We can help resolve the sign-in issue for you; please comment on the following:
We look forward to hearing from you.
Thank you for your inquiry and Welcome to the Rogers Community Forums.
I hope you and your loved ones are doing well and staying safe.
We're sorry to hear you're having issues signing in to your MyRogers app, you have come to the right place.
To better assist you, we will need some more information on the issue.
On what device is the MyRogers app installed and what is the app version?
Looking forward to your reply.
Thanks so much for providing us with that info!
The app version you are using is the latest available. It sounds like there could be an issue with your MyRogers profile.
We'll need to take a closer look at your MyRogers profile to ensure its set up properly for the app to work. Please send a private message to @CommunityHelps so we can get started.
Not familiar with our private messaging system? No worries, Click Here.