Can’t sign into MyRogers app

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I've Been Here Awhile
Posts: 3

Can’t sign into MyRogers app

Every time i try to sign in it says “Go to Rogers business self serve app” but the thing is I don’t have a business account, just a personal one. Another thing, even when i try to sign in on the Rogers business app it says the account doesn’t exist?!? It works when i sign into my Rogers on the web browser just not in the app.

 

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I've Been Here Awhile
Posts: 3

Re: Can’t sign into my Rogers app

I’ve also deleted and reinstalled the app many times, still doesn’t work. Same thing pops up.
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Moderator
Moderator
Posts: 1,808

Re: Can’t sign into my Rogers app

Hello, @Mangojuice.

 

Thank you for posting your app sign-in concern in the Community. It's strange that the same credentials work on the web but not on the app. I appreciate reinstalling the app; it's a good troubleshooting step.

 

Let's try the following:

  • Clear the app cache and data
  • Turn off the WiFi
  • Sign-in over the cellular connection with the same email address and password that works on the web

Please keep us notified on the outcome. 

 

Cheers,

RogersMoin

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I've Been Here Awhile
Posts: 3

Re: Can’t sign into my Rogers app

Hi RogersMoin, sorry for the late reply. I have tried all of these steps and it still did not work. What pops up is “Open the small business app” and I’m given the option to sign in on the other app or to cancel.
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Moderator
Moderator
Posts: 1,136

Re: Can’t sign into my Rogers app

Hello @Mangojuice,

 

Thank you for the response. Just need a little bit more info to identify what may be causing this issue.

 

When was the last time you were able to access the MyRogers App? Have you tried to log in via the Small Business App? If yes, are you able to view account information?

 

What type of account do you have? Is it set up under your name and credit info, or is a corporate account? 

 

If your personal line was set up on a business account it would cause issues accessing MyRogers. 

 

Please let us know if you have any further questions. If you'd like us to verify the account type for you please reach out to us via PM @CommunityHelps. Please click HERE, for instructions on how to send a PM.

 

 

 

 

 

RogersZia

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I've Been Around
Posts: 1

Re: Can’t sign into my Rogers app

Hi, i cant log into myrogers app on iphone X

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Moderator
Moderator
Posts: 2,222

Re: Can’t sign into my Rogers app

Good evening @DungNguyen96,

 

Welcome to the Rogers Community Forums and thank you for posting! 

The MyRogers app is an excellent tool and an easy way to manage your account and monitor your usage.

Being unable to sign into can certainly be inconvenient. 

 

We'll need more information, in order to further assist you:

  • When did you first notice the issue and what troubleshooting steps have you performed so far?
  • Are you running the latest app version? Have you checked for potential updates?
  • Are you able to sign into your online profile through the web portal at rogers.com/myrogers?

Looking forward to your reply!

 

RogersMaude

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I've Been Around
Posts: 1

Re: Can’t sign into my Rogers app

I've been trying on and off for over a year now to sign into the app. I get the same message everytime. "Something went wrong, we're trying to fix it, try again later" Its been over a year and I'm still getting the same message. What gives Roger's?
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Moderator
Moderator
Posts: 1,808

Re: Can’t sign into my Rogers app

Hello, @Charlieburns.

 

Welcome to Rogers Community Forums! 😀

 

I appreciate you joining this conversation; not able to sign-in to the app for so long can be quite upsetting. The error indicates a possible problem with the MyRogers profile. 

 

Please provide the answers to the following:

  • Are you able to sign-in to MyRogers on the web at rogers.com/myrogers?
  • Provide the device's model and OS version
  • Provide the MyRogers' app version
  • Is the issue happening on more than one device?

I look forward to seeing the resolution at the earliest. 

 

Cheers,

RogersMoin

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I Plan to Stick Around
Posts: 13

Re: Can’t sign into my Rogers app

Same here. I just can't sign into MyRogers app. Same error message. But when I go to Roger.com, I can sign in. I'm using an Android phone. The App was very good 4g5 days ago. But now just can't get into MyRogers app. Plz help.