Every time i try to sign in it says “Go to Rogers business self serve app” but the thing is I don’t have a business account, just a personal one. Another thing, even when i try to sign in on the Rogers business app it says the account doesn’t exist?!? It works when i sign into my Rogers on the web browser just not in the app.
Thank you for posting your app sign-in concern in the Community. It's strange that the same credentials work on the web but not on the app. I appreciate reinstalling the app; it's a good troubleshooting step.
Let's try the following:
Clear the app cache and data
Turn off the WiFi
Sign-in over the cellular connection with the same email address and password that works on the web
Hi RogersMoin, sorry for the late reply. I have tried all of these steps and it still did not work. What pops up is “Open the small business app” and I’m given the option to sign in on the other app or to cancel.
Thank you for the response. Just need a little bit more info to identify what may be causing this issue.
When was the last time you were able to access the MyRogers App? Have you tried to log in via the Small Business App? If yes, are you able to view account information?
What type of account do you have? Is it set up under your name and credit info, or is a corporate account?
If your personal line was set up on a business account it would cause issues accessing MyRogers.
Please let us know if you have any further questions. If you'd like us to verify the account type for you please reach out to us via PM @CommunityHelps. Please click HERE, for instructions on how to send a PM.