Can’t sign into MyRogers app

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I've Been Here Awhile
Posts: 3

Can’t sign into MyRogers app

Every time i try to sign in it says “Go to Rogers business self serve app” but the thing is I don’t have a business account, just a personal one. Another thing, even when i try to sign in on the Rogers business app it says the account doesn’t exist?!? It works when i sign into my Rogers on the web browser just not in the app.

 

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I've Been Here Awhile
Posts: 3

Re: Can’t sign into my Rogers app

I’ve also deleted and reinstalled the app many times, still doesn’t work. Same thing pops up.
Moderator
Moderator
Posts: 1,490

Re: Can’t sign into my Rogers app

Hello, @Mangojuice.

 

Thank you for posting your app sign-in concern in the Community. It's strange that the same credentials work on the web but not on the app. I appreciate reinstalling the app; it's a good troubleshooting step.

 

Let's try the following:

  • Clear the app cache and data
  • Turn off the WiFi
  • Sign-in over the cellular connection with the same email address and password that works on the web

Please keep us notified on the outcome. 

 

Cheers,

RogersMoin

I've Been Here Awhile
Posts: 3

Re: Can’t sign into my Rogers app

Hi RogersMoin, sorry for the late reply. I have tried all of these steps and it still did not work. What pops up is “Open the small business app” and I’m given the option to sign in on the other app or to cancel.
Moderator
Moderator
Posts: 826

Re: Can’t sign into my Rogers app

Hello @Mangojuice,

 

Thank you for the response. Just need a little bit more info to identify what may be causing this issue.

 

When was the last time you were able to access the MyRogers App? Have you tried to log in via the Small Business App? If yes, are you able to view account information?

 

What type of account do you have? Is it set up under your name and credit info, or is a corporate account? 

 

If your personal line was set up on a business account it would cause issues accessing MyRogers. 

 

Please let us know if you have any further questions. If you'd like us to verify the account type for you please reach out to us via PM @CommunityHelps. Please click HERE, for instructions on how to send a PM.

 

 

 

 

 

RogersZia