Can't log in to Ignite Wifi Hub App

[Cheeko25]

Hey there!

For the last little while I have been unable to log in to the Ignite Wifi Hub App. Every time that I try, it gives me a message that either I should call for assistance or that there is a problem on our end (meaning Rogers) and to try again later.

I have uninstalled and reinstalled the app. It is fully updated. I also tried this on another phone with the same result.

Any help would be appreciated.

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[RogersAndy]

Hey @Cheeko25!

Sorry to hear you're having issues with with the WiFi Hub app! We'll be happy to assist in identifying what's going on. Can you confirm for me if you're able to log into your MyRogers account? Or are you experiencing the same error? When was the last time you were able to log in?

@RogersAndy

[Cheeko25]

Hey!

Yes, I am able to log in to My Rogers account  with no issue. Last time was today.

[RogersMoin]

Hello, @Cheeko25.

Thank you for confirming that you can sign-in to your MyRogers account. Hopefully, you have linked your Ignite TV service account with your MyRogers profile. 

Would you please try going to ignitewifi.rogers.com using a desktop browser and begin the login process? 

If still unsuccessful, please send us a private message at @CommunityHelps so we can check the Ignite TV account association. You can find details about our private messaging in this blog. 

Cheers,

RogersMoin

[Cheeko25]

I was unable to log in from my desktop.

[RogersZia]

Hi @Cheeko25,

Thank you for reaching out to us via private message.

We hope we're able to provide you with a swift resolution!

We appreciate your patience while we work on this for you :).

RogersZia

[ChristianTCB]

Has there been any update or resolution? I’m experiencing the same issue.

[RogersZia]

Good evening @ChristianTCB,

Welcome to the Rogers Community Forums!

Thank you for bringing this to our attention. How long have you this issue for?  If you're able to log into your MyRogers account, can you please confirm if you have linked your Ignite TV service account with your MyRogers profile?

Using a desktop browser, can you please try accessing the Ignite WiFi Hub via ignitewifi.rogers.com. 

Please keep us posted!

RogersZia

[enedkl]

I was sent the new ignite hub 3 days ago, but when I try to log into the WiFi Hub APP, it says " it looks that your not an ignite WiFi yet". Technician said it's a Purilator issue. and that it would be fixed by now. It isn't

[RogersMoin]

Hello, @enedkl.

Welcome to Rogers Community Forums! 😃

Thank you for posing your login concern and the error in the Community. The error usually means your Ignite TV account is not linked properly with your MyRogers profile. 

Please send us a private message at @CommunityHelps so we can look into it. You can find details about our private messaging in this blog. 

Cheers,

RogersMoin