Can no longer see my PayGo call history.

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I'm a Senior Advisor
Posts: 3,480

Can no longer see my PayGo call history.

I used to be able to sign in to MyRogers, click my PayGo account number from the dropdown, select Bills & Payments, and it took me to the bill summary page, where I selected my cell number from the Account dropdown. Now that's blank with no selection to be made, see below. Is this a temporary glitch, or is that how it's going to be from now on, no PayGo history available?

 

paygo.jpg

 

 

 

 

*** Edited Labels ***


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Solved! Go to Solution.
Moderator
Moderator
Posts: 1,983

Re: Can no longer see my PayGo call history.

Good day @OLDYELLR,

 

Thank you for taking the time to bring this up to our attention.

I litterally just finished speaking with my colleagues at the Prepaid department, to confirm the issue you described above. 

Nothing was scheduled to change in the Pay-As-You-Go portal itself, and we are therefore thinking that it would be Rogers.com related. I have forwarded this to the attention of the appropriate department.

 

While we work on getting this resolved, please follow the usual steps:

  • Try to access from different browser
  • Clear cache / Delete cookies

If you notice that you are able to access your Transaction History in a near future, don't hesitate to update the other Community users! 

 

Thank you so much for your contribution Smiley Wink

 

RogersMaude

I'm a Senior Advisor
Posts: 3,480

Re: Can no longer see my PayGo call history.

Okay, this is what I did. I went to my desktop computer running XP and an older version of Firefox (40.0.3) and signed into My Rogers and went through the same steps. The same page came up with the same blank fields, then it refreshed and I got the bouncy jelly beans in the blank fields and then they appeared and it was working. Now, back on my Win 7 laptop with Firefox my ox 45.0.1, I go to my account summary page and the fields are blank as before. Deleting cookies and even history and signing in again gives the same result. Going back to the desktop I see the same as before, page with blanks refreshes, then loads with the information.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Senior Advisor
Posts: 3,480

Re: Can no longer see my PayGo call history.

I also tried Internet Extorter on this Win 7 laptop, which I hate and haven't used in about a year, and I get the same result, blank fields in Account Summary.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Senior Advisor
Posts: 3,480

Re: Can no longer see my PayGo call history.

One ore data point. I tried Chrome on my Android tablet. I got to the account summary screen where it shows my cable account and I have to select mt cell phone number instead from the dropdown and that gave me an error message about not being able to retrieve my information. Refreshing the page came up with the same blank fields.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Senior Advisor
Posts: 3,480

Re: Can no longer see my PayGo call history.

One more update.

 

I just checked and the Firefox tab I had open at Account Summary now had the dropdown with my cable account number, but when I chose my cell phone number instead, I got the same error message,

 

"Unable to retrieve your contact information"

 

and

 

"We are currently experiencing problems accessing your account and therefore cannot complete your request at this time. We apologize for this inconvenience. Please try again later."

 

I guess I'll try some other time. Nothing works 100% on the Rogers site. Smiley Frustrated

 


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Moderator
Moderator
Posts: 1,983

Re: Can no longer see my PayGo call history.

Thank you so much for all the information you gathered @OLDYELLR!

 

Since you originally posted, other users have also reported the issue you are experiencing with the transaction history, to the attention of our Pay-As-You-Go representatives. We are confident that it will be resolved, for everyone impacted, in timely fashion.

 

We're sorry for any inconveniences this may cause you.

Keep in mind that if you need immediate assistance with transactions made on your line, you can get in touch with our Prepaid department. 

 

RogersMaude

I'm a Senior Advisor
Posts: 3,480

Re: Can no longer see my PayGo call history.

Same thing this morning. I left the tab open. Came back now at ~10:45 and the login had expired when I refreshed the page, signed in again and got the bouncy jelly beans and again when I selected my phone number, and Voila! my call history is back.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Senior Advisor
Posts: 3,480

Re: Can no longer see my PayGo call history.

I received an email asking if I received the answer I needed. Well, the problem has gone away, but no answer what was done, if anything.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I've Been Here Awhile
Posts: 3

Re: Can no longer see my PayGo call history.

Did you ever receive an explanation? I'm having the same problem right now.