I still have a problem with being blacked out, the customer support on this is has been very bad.
After so much time and effort, all that I have established is that yes, Buffalo Sabres games should not be blacked out here in Kitchener.
The only NHL GameCentre support links available point to General Rogers support, which is only capable of dealing with password issues - as a result, each attempt to get any help is a lenthy process.
First, a long explanation of issues and transfer to an agent 'qualified' todeal with GameCentre problems. Following that is 15-20 minutes explaining the issues, in which it is apparent I am far more versed in blackout issues than the agent. One inexperienced agent talked with her supervisor, who agreed that I shouldn't have an issue and only suggestion was to reset my ip address. I politely explained that this wasn't the issue, if I do IP lookup my IP correctly shows my city as Kitchener. After I said this, the agent abruptly ended the session.
I 'called back' immediately, went through the same lengthy discussion again, although this time the agent was much more competent. Eventually he said that he could open a case (#392073249) and that it would be up to 7 days for the problem to be investigated. That was over 3 weeks ago.
I contacted support after ~2 weeks to investigate the status, simply stating that I had an issue with GameCentre, had a case #, and wanted an update. This simple request took 40+ minutes as agents seemed to have no clue what a case # was, to the extent that I am concerned that this is even something that exists or merely a fictitious attempt to make difficult customers/issues go away. (Btw, I did keep logs of each support session).
Eventually I was told that the case is still open and there is no way for me to know what the progress or current situation is, that I would not be contacted during the investigation (peculiar), and that I would be notified only when the issue was closed.
This seems to be a simply software bug, should be trivial to fix, Rogers seems unequipped to deal with complex GameCenter issues, and after alot of effort/imagination, I can't find any other help options. I've tried to email the NHL as well as Buffalo Sasbres, to no effect.
Does anyone have any suggestions?
