Blackouts

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I've Been Around
Posts: 1

Re: Blackouts

Hi RogersZia,

 

I am experiencing the same trouble on blackouts. I have call customer support several times and many hours - I am getting conflicting information. I am subscribed to the premier sports packages and have been told I should not experience any blackouts with the package (tech support along with a rogers supervisor confirmed this) - but yet I am blacked out on the TSN/Sportsnet regional channels for all leafs games (I am in Newfoundland). I am not convinced this information is correct (based on some of the posts on here). I should note that I am paying extra for these packages for the sole reason of not experiencing blackouts on leafs games.

 

In my phone calls with tech support I was informed I should also be able to see on up Rogers Game centre live. We set this up via my Apple TV - yet I am still blacked out on Leafs games....However when I use Rogers Game Centre live at my son's house on Apple TV (ISP = Bell) I can view no problem.

 

I have wasted way too much time with Tech support and no one seems to know what the problem is - I am 2 months into the NHL season and this is my final attempt to get someone to help fix this problem. Rogers needs to advise how to fix this or I will simply be moving my Phone, TV and internet services with Bell. I have asked to be given centre ice for all of the trouble I have had to deal with thus far  - but I keep getting the run around. NOTE - I have been a loyal customer for 10-20 years and won't be returning should I switch. 

 

The application is "rogers" game centre live and they need to take ownership of fixing these problems.

Moderator
Moderator
Posts: 717

Re: Blackouts

Hello @raychann,

 

Welcome to the Rogers Community Forums!

 

As a fellow Hockey and Leafs fan, I really feel your pain having to deal with these blackouts on your Apple TV. We definitely want to do our best to get this resolved for you.

 

In order to troubleshoot this fully, we'll need to gather some specific information about your devices. Since the Community is a public place, please send a Private Message to @CommunityHelps so we can gather your info and start investigating this for you.

 

If you are not familiar with our Private messaging system check out our Blog.

 

RogersTony

I've Been Here Awhile
Posts: 2

Re: Blackouts

Unable to Stream Rogers NHL Live

 

I have subscribed monthly to the Rogers NHL Live service, with the hopes of watching all Toronto Maple Leafs games (I live in Ottawa, and should have access to the games through the app). 

 

However, I am unable to play any games from the Rogers NHL Live websites on Safari or Chrome. I have logged into Rogers NHL Live on both web browsers. 

 

On Chrome, when I click to "watch live" or watch a "replay", a new tab opens in Chrome which says "This page isn't working. If the problem continues, contact the site owner. HTTP error 400." The URL for this new tab seems to be: https://secure.nhllive.rogers.com/sso_redirect?sso[game_id]=2018020540,false 

 

On Safari, I can login to the site, however, as soon as I click on "schedule", it says "400 Bad Request. our browser sent an invalid request". The URL that won't work is: https://nhllive.rogers.com/en/schedule/

 

I have called Rogers technical support about this multiple times with no resolution to date. I have cleared all caches in both browsers, restarted browsers, restarted my computer, etc. 

 

Can anyone help?

Moderator
Moderator
Posts: 251

Re: Blackouts

So glad you've reached out via PM! We're looking forward to helping you out with this :). 

 

RogersAndy

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