Blackouts

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milsomgreg
I've Been Here Awhile
Posts: 4

Re: Blackouts

WOW....I'm lucky to have found such an expert!

DSgamby
I Plan to Stick Around
Posts: 46

Re: Blackouts

Far from an expert, I just know how to blackout rules work.  That is why I use a VPN program to watch the non-Canadian feed.

Joedeck
I'm Here A Lot
Posts: 6

Re: Blackouts

Hi,

I have Roger internet and the NHL TV app on my iPad and Xbox and Rogers NHL Live (Game Center Live) subscription to be able to watch out of market hockey games. The app works fine on iPad so I can see Toronto games, as I live in Ottawa, but on my Xbox  NHL TV app Toronto games are blacked out, so the app on Xbox must think I am in the Toronto area. I tried different DSNs on the Xbox but no difference. My internet DSN must be ok as my iPad works fine (Toronto games are shown fine).

 

How do I get the Xbox NHL TV app with Rogers NHL Live to know that I am in Ottawa and let me see Toronto games (no Leafs dissing please).


Thanks,

 

Mike

Jfranks
I've Been Around
Posts: 1

Re: Blackouts

NHL Gamecentre Blackouts

 

I live in Mississauga, therefore Toronto is my in-market team, meaning the Toronto games should be blacked out. I am a Habs fan so Leaf games being blacked out doesn't matter, as i bought NHL Center ice to watch Canadiens games, however the Montreal game is blacked out.  Montreal is an out of market team, so why is it blacked out!?  

 

 

Also I don't know if this helps, but the game is available on my phone, but it gets blacked out when i try to watch it on my Xbox One or Computer.

RogersTony
Moderator
Moderator
Posts: 1,144

Re: Blackouts

Hello @Jfranks & @Joedeck,

 

Thank you for your posts & welcome to the Rogers Community Forums! 😃

 

Being able to keep up with your favourite teams on the platforms that you want is a big deal! It's always a better experience to watch the game on the big screen.

 

Since it mainly seems to be affecting your Xbox Ones it seems like it could be an issue with that specific device. Do you have a Static IP and Port Forwarding setup to your consoles for Online Gaming?

 

@Jfranks, were you connected to your home Wi-Fi network on your phone when it worked or was it mobile data?

 

Keep us posted!

 

RogersTony

Joedeck
I'm Here A Lot
Posts: 6

Re: Blackouts

Yes, stitic ip and port forwarding and iPad and iPhone work as expected on same WiFi. Thx
fredramsay
I Plan to Stick Around
Posts: 8

Re: Blackouts

I am having the same issue.  I live in NB and  Rogers NHL Live blacks out Toronto Maple Leaf games when i try to watch them on my computer or with my roku.  I am able to watch on my phone but not able to cast it to my Chromecast device connected to my TV.   If I log in to NHL.com on my computer at work I am able to watch Leaf games there.  So it seems that when trying to watch Leaf games at home, Rogers NHL Live is locating me in the Leafs region in Ontario.  But i'm still able to watch on my phone so i'm wondering if they use a different method for locating mobile devices.  Rogers NHL Live help line couldn't give me an answer and basically said to call my ISP, which is Xplornet, because it must be an issue on that end.  

Really need to get this fixed asap. Leafs play the Kings tonight and I want to watch.

RogersMoin
Moderator
Moderator
Posts: 1,923

Re: Blackouts

Hello, @fredramsay

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. Not able to watch the Toronto Maple Leafs' game while in New Brunswick sounds like a geolocation issue.

 

It seems like the Public IP address your PC/Roku box getting assigned is pointing to the Toronto location. Hence, I believe you were referred to your ISP. If your ISP confirms your Public IP is correctly geotagged then you can send us a private message at @CommunityHelps. Please check our blog if you require assistance with the private messaging.

 

Cheers,

RogersMoin

fredramsay
I Plan to Stick Around
Posts: 8

Re: Blackouts


@RogersMoin wrote:

Hello, @fredramsay

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. Not able to watch the Toronto Maple Leafs' game while in New Brunswick sounds like a geolocation issue.

 

It seems like the Public IP address your PC/Roku box getting assigned is pointing to the Toronto location. Hence, I believe you were referred to your ISP. If your ISP confirms your Public IP is correctly geotagged then you can send us a private message at @CommunityHelps. Please check our blog if you require assistance with the private messaging.

 

Cheers,

RogersMoin


How do i have my ISP confirm that my Public IP is correctly geotagged?  

SHWings21
I've Been Around
Posts: 1

Re: Blackouts

NHL Live Apple TV Issue

 

Hi,

 

I'm having an issue with watching NHL Live on my Apple TV.  I am able to log in however, every game I select gives me the message that I'm blacked out.  I can watch the game in my home (where the Apple TV is) on my iPhone successfully but it doesn't work when I try to watch the same game on the Apple TV (likelywise with the online too; if that helps diagnose the issue.)

 

I've already tried: restarting the Apple TV, uninstalling the app, restarting and installing it again.  All to no avail.  

 

Please help!  I've paid $200 for this subscription and every time I phone the support line they tell me there is nothing they can do.

 

Thanks,

Dave