Thank you for your post. I can appreciate how much of an inconvenience it must be not being able to make payments via the MyRogers App. It's always been one of my favourite features as having to go into a store or calling in to make a payment can be time-consuming.
We definitely want to get to the bottom of this for you and try to find a solution once and for all. We will need to pull up your information to investigate this further and possibly escalate a Ticket to the App Developers to determine the cause and find a solution. Please send a Private Message to @CommunityHelps so we can get started on this for you.
If you are not familiar with our private messaging system please click here.