AnyplaceTV Error "Refresh or Try Again Later"

[RogersLaura]

Hello @fhwat,

Thanks for posting the details of your issue in the community and great first post! 😊

It's certainly strange that the issue is only affecting the one channel. It sounds like you've done all the right things to try and get this resolved. When was the last time you remember being able to access the Golf channel? Have you made any changes to your TV services that may have impacted your access? 

Feel free to send us a Private Message so we can investigate this matter further for you! For more information on how our Private Messaging system works, please check out our blog.

Thank you,

RogersLaura

[fhwat]

Thanks for responding.
I have had no changes to my Rogers package for 11 months. This problem only started 4 weeks ago - nothing had changed at my end. All other Streaming services (eg Disney, Amazon Prime, Netflix) work. But on Rogers TVA, CNN et al work.
After trying everything obvious and confirming (especially for those that understandably don’t want to change browsers) that computer, browser, cookies and incognito make no difference, I did not expect a deterministic answer and was hoping it was a temporary Golf channel feed issue and would go away on its own. However it is still (Jan 3, 2021) happening!!. It is VERY disappointing - it even happened as I typed this. I am about to reach the end of my Rogers discount so it is review time. Because of this, I will likely switch to Bell with all their new customer offers.

[RogersCorey]

Greetings @fhwat!

If it's just the one channel that's not working and it otherwise works on your cable box, we'll likely need to submit an escalation to find out why your channel permissions aren't carrying over to AnyPlace TV.

I just tested the Golf Channel out on AnyPlace TV on my own personal device and didn't encounter an error so it's not a global issue with the channel itself.

I'd like to look into this further for you.

Please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.

Regards,

RogersCorey

[Waiting1]

I am getting the same issues as @fhwat and have tried the same fathom fixes.  For me it extends beyond just channel 78 but on numerous channels after 50.  I have to keep changing channels and come back to the channel I want to watch to overcome this in segments.  All the channels before 50 work fine.  Quite annoying.  I truly wonder if anyone at Rogers is looking into this or do they have people on community forums constantly asking people to try things that repetitively do not yield any results.  It is tiring to hear the problem persist after all the people that have tried fixes.  Then asked to take off line so no one else will know the fix.  As so many suggest, it may be time to try a new provider.

[Darren27]

same issue on Golf Channel feed error 3016.  It has been happening for over a month.  I too have tried different browsers and the other solutions but it does not solve the problem.  

[sonnyboy0319]

Same issue here with Golf Channel only.  Tried Chrome, Firefox, different computers.  Get:

"Something went wrong.  Please try refreshing the browser or try again later. (3016)"

[RogersMoin]

Hello, @sonnyboy0319.

Thank you for joining this discussion and welcome to Rogers Community Forums! 😃

I appreciate trying different browsers, computers and capturing the exact error message. Please be advised, Firefox is not one of the supported browsers for Anyplace TV. 

@sonnyboy0319, @Waiting1, @Darren27: 

We'd like to gather more details and submit a ticket for you. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog. 

Cheers,

RogersMoin

[Mmeb]

Getting a similar error. Running latest version of anyplaceTV on a Samsung note pro on android 4.4.2 with more than 5gb free memory. I've cleared the cache for chrome and reinstalled the app twice. The app opens ok, I can see the updated channel listing but when I select a show I get an error message asking if I'm connected to the Internet (1003). The app worked fine in December when I last used it. Nothing has been updated or changed

[RogersMoin]

Hello, @Mmeb.

Welcome to Rogers Community Forums and thank you for joining this discussion. 😃

I appreciate the troubleshooting you have done so far; have you tried the app on a different device? Can you access and stream from the web portal at rogersanyplacetv.com?

The issue you are experiencing could be device-specific. The Samsung Galaxy Note Pro only came with 3GB of RAM, maybe you're getting confused with the available 5GB of internal storage. 

You can try clearing app cache and data, close all the app running in the background, and power cycling the tab. 

Cheers,
RogersMoin