Anyplace TV Sign In Problem

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I'm Here A Lot
Posts: 7

Re: Anyplace TV Sign In Problem

I have legacy cable NOT ignite. I can log into Anyplace TV using Chrome browser but not when using Safari (error code: 30213 : Sorry, we are having trouble signing you in. Please try again.).

 

I get the same error when trying to log in on my iPhone in the Anyplace TV app.

 

Does Rogers Anyplace TV NOT support Apple products?

 

I need this resolved. 

 

Thanks,

 

jm

Highlighted
Moderator
Moderator
Posts: 527

Re: Anyplace TV Sign In Problem

Hello @JMac4,

 

Thanks for reporting this issue to the Community! I definitely agree that this situation is odd. If it's working on your Chrome browser, it should also be working on Safari and via your iPhone app as well!

 

For your Safari browser, can you kindly try clearing your cache and opening a new browser and retest? You may also want to use Incognito mode for the testing.

 

Regarding your iPhone app issue, please try uninstalling and then reinstalling the app to see if this helps.

 

Please keep us posted with the results!

 

RogersLaura

Highlighted
I've Been Here Awhile
Posts: 2

Re: Anyplace TV Sign In Problem

Thank you the Ignite site worked.