AnyPlace TV Login Error: 30112

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I've Been Here Awhile
Posts: 3

AnyPlace TV Login Error: 30112

Hello,

 

Iam getting an error 30112 : Sorry we are having trouble signing you in. Please try again.

I see TV when I sign into myRogers account under the Usage&services tab. The rep on the phone also confirmed with me that TV is linked to my profile.

Tried to access it on a Windows 10 computer, Windows 7 Computer, iPhone app, Android app, they all give same error code.

Browsers I tried are Microsoft Edge 44.17763.1.0, Google Chrome Version 75.0.3770.100

Solved! Go to Solution.

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I've Been Around
Posts: 1

Re: AnyPlace TV Login Error: 30112

Hi Andrew86,

Like you had this same issue and code 30112 preventing me to log into anyplace tv.

After more than a year of being asked to uninstall the app, trying different computers, clearing browser caches, etc., I finally got a rep who knew what to do and solved this for me.

"There was an issue with the account association and the good news is I've corrected it."

Maybe you can mention to check the account association the next time you touch base with a rep.

Good Luck! 

 

 

View solution in original post


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Resident Expert
Resident Expert
Posts: 3,428

Re: AnyPlace TV Login Error: 30112

I use AnyPlace mostly to search for programming since I don't watch on the "small screen".  As an experiment, on my iPad, I'm having difficulty viewing certain channels - mostly the US ones.  I get the message "Sorry! This content can only be viewed on your Rogers Home Internet network".   I am obviously on that network and I can view about 1/2 the channels - like CBC, Global, City, CTV, but I cannot view YES, CBS, NBC, ABC,   It's not a hard and fast Canadian/US issue because I can't view CHCH.  I have the latest 13.1.0 version.

 

On AnyPlace on my (Chrome) browser I can view all the channels, so it doesn't appear to be an "account" issue...

 

Very Strange.



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Moderator
Moderator
Posts: 922

Re: AnyPlace TV Login Error: 30112

Hello @Andrew86,

 

Thanks so much for providing the answers to our questions!

 

We definitely want to get to the bottom of this for you. We'll need to review the notes on your file to see that is going on with the case that was escalated for you. Please send a Private Message to @CommunityHelps so we can pull up your information and get started

 

If you are not familiar with our Private messaging system please Click Here.

 

RogersTony

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I've Been Around
Posts: 1

Re: AnyPlace TV Login Error: 30112

Hi there, I have been trying to get this issue resolved through customer service for well over a year now. Every time I log into Anyplace TV I get the error code 30112. Does anyone know anything about this error code or had similar issues? I would really like to use this service. 

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Moderator
Moderator
Posts: 1,125

Re: AnyPlace TV Login Error: 30112

Good evening @heyastef,

 

Welcome to the Community!

 

I can imagine how inconvenient an year long issue can be. I know you mentioned that you've spoken to customer service about this in the past. Have you had a chance to get in touch with our tech support team and have a ticket opened for investigation?

 

 

 

RogersZia

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I'm Here A Lot
Posts: 5

Re: AnyPlace TV Login Error: 30112

Yeah, their support - to put it kindly - sucks!

 

Their App won't let me login, and they don't seem to support any browsers on a Mac.

 

Garbage.

 

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Resident Expert
Resident Expert
Posts: 3,428

Re: AnyPlace TV Login Error: 30112


@goawyplease wrote:

Their App won't let me login, and they don't seem to support any browsers on a Mac.


I usually have no issues accessing Anyplace when I'm at home using Chrome on my Mac Mini.  Make sure your browser is set up properly. See the following link:

 

https://communityforums.rogers.com/t5/Internet/Unable-to-load-certain-website-s-and-or-videos/m-p/42...

 

I also use the Anyplace App on my iPad occasionally.  I do not typically stream, but it does work. I usually use it only to find a programme easier than on my PVR. I then set a recording on my PVR, using my PVR.



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I've Been Around
Posts: 1

Re: AnyPlace TV Login Error: 30112

Hi Andrew86,

Like you had this same issue and code 30112 preventing me to log into anyplace tv.

After more than a year of being asked to uninstall the app, trying different computers, clearing browser caches, etc., I finally got a rep who knew what to do and solved this for me.

"There was an issue with the account association and the good news is I've corrected it."

Maybe you can mention to check the account association the next time you touch base with a rep.

Good Luck! 

 

 

View solution in original post

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I've Been Here Awhile
Posts: 3

Re: AnyPlace TV Login Error: 30112

that was the problem, I made a call to tech support and finally got a rep that knew how to fix it.

He basically had to re-link/re-associate my services for me a few times for it to work.