10-15-2018 04:24 PM - edited 10-26-2018 08:13 PM
Our next Beta Test has arrived!
The Rogers MyWiFi Beta Test is our next beta test, open from October 15th 5PM to October 26th 5PM. There will be a survey to submit following your testing period.
To show you how much we value your feedback, we will be conducting a random draw amongst all eligible beta participants who complete the survey for a chance to win one of three $50
(see full contest rules below).
What is the Rogers MyWiFi App?
Here are a few App and Beta Test eligibilities to get you started:
What We Need From You:
What are you waiting for? To get started, simply download the Rogers MyWiFi Early Access app from the Google Play Store or Apple App Store and begin!
No purchase necessary. Contest closes October 26th 2018 5PM. Open to residents of Ontario, New Brunswick and Newfoundland who are over the age of majority. Three (3) Prizes to be won. Approximate retail value of each prize is $50.00. One entry per person. Odds of winning depend on number of eligible entries received. Skill-testing question must be correctly answered to win. Entry form and full contest rules here.
10-15-2018 04:43 PM - last edited on 11-02-2018 04:13 PM by RogersRoland
MyWiFi Beta Test
These Official Rules govern the Contest. By participating or attempting to participate in the Contest, you will be deemed to have received, understood, and agreed to these Official Rules.
The Contest is sponsored and administered by Rogers Communications Inc. or one of its subsidiaries or their affiliates (“Rogers”).
Although the Contest may be communicated, promoted, or administered by means of a third party social media or social networking service or site (a “Third Party Service”), the Contest is not sponsored, endorsed or administered by, or associated with, any Third Party Service; any questions, comments or complaints regarding the Contest should be directed to Rogers and not to any Third Party Service.
The following individuals are not eligible to enter the Contest:
You may enter the Contest between 5PM on October 15th 2018 and 5PM on October 26th (“Entry Period”). All times referenced in these Official Rules are in EST.
No purchase is necessary to enter the Contest.
Simple online entry
To enter the Contest: (i) go to the Rogers MyWiFi Beta Test announcement page during the Entry Period; (ii) download the Rogers MyWiFi app from either the Google Play Store or Apple App Store and begin using/testing; (iii) complete your testing/use phase and complete the Beta Test Survey as instructed, including all required information during the Entry Period.
To enter the Contest, send an email during the Entry Period with your name, address, day and evening telephone numbers, email address, age, and Contest name to "REMOVED AS CONTEST OVER". Email entries must be received within the Entry Period to be valid. Limit of one (1) entry per email address.
One entry per person per entry mechanism
There is a limit of one entry per person per entry mechanism described in these Official Rules. There is a limit of one entry per person/email address. By way of illustration, if two or more otherwise eligible individuals share a single email address, only one of them may enter the Contest; and, if an eligible individual has multiple email addresses, he or she may only enter the Contest once in respect of only one of those email addresses.
Your entry could be refused or rejected if:
In addition, the Sponsors reserve the right to refuse any entry for any other reason as they may determine.
By entering the Contest:
There are three (3) prepaid gift card prizes available to be won in the Contest, each valued at CDN $50.00.
Any winner is solely responsible for coordinating use of the prize and for all taxes, fees, and expenses not otherwise set forth herein. Prize may be subject to additional terms and conditions as imposed by issuer.
In addition to any prize conditions provided elsewhere in these Official Rules, any prize awarded in the Contest is subject to the following conditions:
On October 29th 2018 at approximately 5PM in Toronto, Ontario, Rogers will conduct a random draw from among all eligible entries received. For each prize to be awarded pursuant to these Official Rules, one entrant will be randomly selected as a potential winner and notified using the information provided at the time of entry. In the event any potential winner does not respond to such notification within three (3) business days, declines a prize for any reason, or does not meet the requirements set forth in these Official Rules, as determined by the Sponsors, the potential winner will be disqualified and, time permitting, an alternate potential winner may be randomly selected from among remaining eligible entries, or the prize may be cancelled.
To be declared a winner, a potential winner:
The odds of winning depend on the number of eligible entries received.
Once a potential winner is confirmed as a winner, prize distribution will be promptly coordinated.
Except as otherwise indicated by the Sponsors, a winner must personally take delivery of the prize as instructed within thirty (30) days of being notified that such prize is available or within such other time period as may reasonably be advised.
If a winner fails to take delivery of the prize as instructed, the prize will be deemed forfeited.
If you are a winner, the Sponsors may require you to appear in publicity related to the Contest or to any similar contest.
By accepting a prize:
Your personal information may be disclosed to a third party in the following circumstances:
The Releasees assume no liability for the following:
The laws of the province or territory in which you reside apply to the Contest.
Any attempt to undermine the legitimate operation of the Contest may be a violation of criminal or civil laws. Should any such attempt be made, the Sponsors reserve the right to seek remedies and damages to the fullest extent permitted by law.
The Sponsors may cancel, modify, or suspend the Contest or amend these Official Rules for any reason whatsoever, subject to prior approval by the Régie des alcools, des courses et des jeux, if legally required. For example, if for any reason the Contest is not capable of running as originally planned, the Sponsors may adjust any of the dates, timeframes or other Contest mechanics, or suspend or cancel the Contest.
You may not amend these Official Rules in any way.
The Sponsors may disqualify without notice or ban someone from the Contest or any future contest for any other reason, including if the Sponsors find that a person has:
In the event of any discrepancy or inconsistency between these Official Rules and disclosures or statements made by the Sponsors or appearing in other Contest-related materials, these Official Rules shall govern.
If any part of these Official Rules is legally unenforceable or inapplicable, then that part will be deemed invalid; however, the remainder of these Official Rules will otherwise continue to be legally binding.
10-22-2018 04:45 PM
Great news everyone.
We've extended the Rogers MyWiFi App contest until October 26, 2018! If you haven't signed up yet, now is your chance!
10-22-2018 06:35 PM - edited 10-22-2018 08:28 PM
I will give you a basic overview of the app, some comments, and how it benefited me.
On a basic level, the app provides you access to many of the features found in the administration screens to provide the user to the following features in a user friendly app.
Connect devices/networks and strengths, and what type of connection on each device.
On the app, this is found under devices, and also shows your network types from the router - Guest 2.4 Ghz, 2.4 Ghz and 5.0 Ghz networks and the name you have created for the network.
One bug I found in the app, under guest, I clicked the toggle to disconnect guest WI-FI, and saved this change, it was not reflected in the admin screens under WI-FI, guest network. The app showed it disabled, but it was still broadcasting, and the admin screen showed it still active, therefore the changes from the app are not being communicated and saved on the gateway.
A bit of a strange feature in the app from a security point of view.
When connected to the gateway on one of the networks, you will see which network you are connected to at the top of the overview tab, there is a link to show your Wi-Fi password. You can see the password in your My WiFI tab as well for each of the three active networks. The odd thing is that you can "share" the password from either of these places via email, text, or social media messenging systems. Why one would do that I am not sure. I personally would not recommend sending your password to someone else's device messenging method as I can't count on the security of those devices. Just my own view on that one.
The other strange one is that it sends the password for the connected network, so say you are connected to your 5G network, it will send that one, where as you probably want to give them your guest password.
You can easily change passwords in the app which is nice. It also advices you if the password is strong or weak.
From the three dots at the top of the overview page, you can block devices, which blocks all connection by MAC address, and device name is there if it is provided from the device, to the network and Internet. If you find that there is an unexpected device on the network, you can change your password for security and block that device permanently from accessing that network. I am not sure if that blocks the device from all networks active on the gateway or not. I am going to guess it is as in the admin screens under security and blocks MAC address to the gateway, which means all networks, not just the network.
Under this section is also access to Port forwarding, port triggering, restart modem, reset to default factory settings, and to log out.
Means you can do these features from the app, rather than the admin screens. If you go into port forwarding, you will see all the predefined ones in there, plus you can add new ones.
Again, these are all available in the admin screens. Personally, if using these features, I would use the admin screens, because I want to use a full keyboard for accuracy, not a smartphone keyboard. Just preference.
There are also additional features within the admin screens not available on the app, like DMZ, Gateway function - note if you have bridged your gateway, then the device will be of little benefit to you, because it has to be connected to the Hitron gateway, not a personal router, or access point, or repeater.
So a very limited number of features available to replace directly going to the gateway admin screens. Feature set is basically diagnostic of signal strength, managing your network access, port forwarding and performance of the gateway modem - Internet to modem and Hitron to device on WIFI.
The last feature allowed me to confirm a few things.
1. My 75 Mbs connection down is actually at 102, which I already knew from a SamKnows whitebox, but the app can now allow you to check that. Up was 10 as expected and provided.
2. In the design of my house, in my living room, my couch sits on top of two I beams, a main ductwork run for the furnace, water piping, electrical to furnace, water heater, laundry room, and air conditioner, a light right below me, and I actually cannot connect with either 5G or 2.4G. My neighbourhood is saturated with 2.4G,
What it proved to me is that the best location for my Hitron remains the basement with ethernet connection to that computer in the office and the printer, not WIFI, so I left 5.0 on for WIFI calling in the basement, as we don't get a Rogers signal for LTE in the basement. I also learned that I still have many g/n devices, so the benefits of ac is only useful for 20% of my devices. Even a Nest thermost, last year's model is still g/n, not. ac.
The app showed a weak signal to the Nest device, so I have switched all connections to WIFI to my Dlink access point/repeater, in AP mode, on ethernet upstairs. I get a strong signal from that AP anywhere in the house and outside with a combination of 2.4 or 5.0, except for the basement, so I kept 5.0 turned on in the basement for WIFI calling, and phone or other device users when in the basement rec room/office.
A trouble shooting feature on a weak connection is provided.
First is move closer to the router, or you can choose to stay where you are. Moving closer will at least confirm if it is a device issue - when I get close to it on 5.0, I get identical 100 Mbs to the gateway Hitron, and from Hitron to the device, so great signal in the basement.
But to get proper coverage anywhere else in the house, because I have structured cabling, a 49.00 Dlink met the needs for the whole house. If I could afford a router, my old one died, I would go with a router rather than AP, but the AP with ethernet provides a full signal to devices upstairs, a slight drop in the main floor, but I would probably still have the issue of poor service in the basement, so the gateway in basement with AP on second floor meets the needs. Hitron alone would be useless in my home, but I already knew that.
Second trouble shoot is restart your device - for me, no change. I already confirmed by moving closer it is not a device issue.
Next is optimize your network, which is actually doing turned on Quality of Service that is also found in the gateway admin screens. I don't know the approach that Quality of Service is taking in the gateway. Maybe @Datalink can comment.
Next, you can turn on band steering. Neither of these made any difference, and the app lets you know that.
You are then provided the opportunity to call into support. You can at least answer questions and have done most trouble shooting before talking to tech support. In my case, they would have been probably recommending as they have in the past, the mesh network, moving the gateway, buying new devices with newer network devices, take more advantage of my structured wiring, and recently people have been suggested to move to Ignite to get the new Ignite modem which is supposedly better.
So, certainly, in summary, it makes trouble shooting easier, and provides a user friendly GUI for things like band steering, or QofS, port forwarding, port triggering (if you even knew what those were, but I would go to the admin screens so I can use a full keyboard for accuracy.
Only bug I found was the guest network disable that did not push the change to the gateway, had to be done in the admin screens, and question the appropriateness of encouraging the sharing electronically via communication systems of your password, and you can't send your guest password by sharing, unless you first log into it yourself.
So, some nice features.
So I have done the survey - anything else I have to do to be in the contest.
10-22-2018 08:40 PM
Oh forgot to mention the psuedo parental controls - you can set what they call a "bedtime schedule" by clicking the specific device you want to control. All that is doing is allowing you to set a start time for Internet access (wifi access too?) for that device, days of week it applies to, and what time of day to shut it down.
This not what most people would view as a complete set of parental controls, which is available from many software packages.
Rogers online protection software used to provide some protections for blocking sites and access kid safe sites, but there is nothing on the FAQ page, so I don't know if it is there.
Also, you can pause Interenet to a device which means you pause access to the Internet, but still permit network access to your internal internet. The block blocks the device from both Internet and network access to the gateway.
Oh and quality of service is described in troubleshooting as minimizing bandwidth interference by combining 2.4 and 5.0 into the same network and it automatically switches to the strongest signal and least interference - it did nothing in my case.
10-26-2018 08:11 PM
Thank you so much Community!
The Rogers MyWiFi App Beta Test and Contest has officially closed.
Thanks to all those who supported the Beta!!