Thank you for your post.
Would you please elaborate your question? Are you trying to consolidate your wireless service with your master bill (cable, internet, home phone etc)?
Looking forward to your response.
My online account suddenly did not work. Reset password and have been asked to link my account. When I type in the account number and password green check marks come up. I press submit and it sorry the account number could not be found. Please check your entry is correct. I literally just want to know how much my bill is. That's it. I'm so annoyed at this point that I feel Rogers doesn't want my money because your online support is a joke.
Thank you for your patience and welcome to the Community Forums!
I understand the frustration, we can definitely try to assist you, I've already sent you a private message from @CommunityHelps. Please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.
I'm a new activated user of Rogers.
I created my internet services in one of the stores on the 31st, and tried to install it on the second day. However, it was not able to properly installed and i phone the services which tell me they cannot find my profile through the account number I provided.
I also visited the store where i get my modem and employees there offered me help but still it was not solved. For now, what I know is that they can find my information through scanning the modem i have but cannot find it by simply entering the information i provided.
At the end of every visit to the store, i also got the same answer "we/they are working on it." Nevertheless, I still have not get the problem solved till now
Worst of all, I cannot use the internet plan I signed up for and have to send this post in my friend's place.
every time, i tried to link my account number with myrogers it say"account number entered cannot be found"
Welcome to the Rogers Community Forums.
That definitely sounds like quite the ordeal and we surely don't want you to start your experience with us on the wrong foot.
We'll have to take a closer look to see what may be causing your problem. Next time you're online, can you kindly reach out to us @CommunityHelps via PM? If you're unfamiliar with how our private messenger works, here's a how to BLOG .
PS. I've gone ahead and changed your username as it looked suspiciously like it may have been your account number. Please remember the community is a public place and no personal info should be shared. If the username is not one you like, please let me know and I can change it to one you prefer.
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